Assistant General Manager Specialist - Marriott Select Brands

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $57,400.00 - $82,900.00
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Work Schedule

Standard Hours
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Benefits

401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical Coverage
dental coverage
vision coverage
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance

Job Description

Marriott International is the world's largest hotel company, renowned for its expansive portfolio of brands, exceptional service standards, and commitment to associate growth and success. Headquartered in Bethesda, Maryland, Marriott operates thousands of hotels globally, offering unmatched opportunities for career advancement and professional development. This dynamic company places a strong emphasis on fostering a diverse and inclusive workplace, actively valuing the unique backgrounds, talents, and experiences of its associates. Marriott International is dedicated to equal employment opportunity and maintaining an environment free from discrimination, supporting employees across various protected statuses.

The Assistant General Manager (AGM) Specialist role based in the East Region is a full-time, remote management position with an annual pay range of $57,400 to $82,900, including eligibility for a performance-based bonus. This pivotal role carries operational and limited financial responsibility for a Select Brand hotel, ensuring the property meets Marriott's stringent brand standards and achieves its strategic objectives under the guidance of the Regional Lead.

As an AGM Specialist, you will oversee all hotel departments, fostering excellence in daily operations, guest services, and staff management. Your leadership will be instrumental in implementing brand initiatives, maintaining quality assurance compliance, and driving the hotel's financial performance through careful review and action on budgets, profit and loss statements, and sales forecasts. You will act as a brand ambassador by promoting and sharing best practices within the regional hotel network while participating in and supporting specialist team initiatives.

The role requires a deep understanding of hotel operating procedures, financial acumen, and the ability to train and develop operational managers and associates to meet brand expectations. Responsibilities include conducting quality assurance audits, managing guest service excellence, supporting associate satisfaction, and enforcing Marriott's policies, including the Guarantee of Fair Treatment. You will also engage in cluster revenue and sales meetings and support major account management to maximize the hotel's market presence and revenue opportunities.

This position offers a unique chance to influence multiple facets of hotel management, from guest experience to financial results and associate development. Marriott provides comprehensive benefits, including healthcare coverage, retirement plans, employee discounts, and paid leave, ensuring support for the well-being and growth of its associates. Marriott is committed to a flexible work environment with hybrid options for Bethesda-based employees and remote positions for those outside commuting distance, enhancing work-life balance.

Candidates must reside within Marriott's East Region to be considered. This role is ideal for individuals with a minimum of four years of lodging operations experience seeking to elevate their career within a globally recognized hospitality leader. At Marriott, you can be where you do your best work, begin your purpose, belong to a global team, and become your best self.

Job Requirements

  • Must reside in the East Region
  • Minimum 4 years of relevant lodging operations experience
  • Ability to work in a remote environment
  • Strong leadership and operational skills
  • Excellent communication and interpersonal abilities
  • Proficient in hotel financial and operational procedures
  • Commitment to Marriott Brand Standards and guest service excellence

Job Qualifications

  • Minimum 4 years of relevant lodging operations experience
  • Bachelor’s degree preferred

Job Duties

  • Assume the role and responsibilities of the Assistant General Manager and complete all AGM duties at the assigned hotel
  • Have a working knowledge about assigned hotels Operating, Financial and Sales and Marketing procedures and goals
  • Complete all Assistant General Manager or Department Manager duties at the given hotel
  • Ensure compliance with QA at the assigned hotel
  • Perform QA self audits at any given hotel
  • Be a Brand Champion
  • support all Brand and Regional initiatives with active participation
  • Be an Ambassador for sharing best practices with all the hotels in the Region
  • Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers
  • Participate and support the Region’s Specialist Team initiatives
  • Have working knowledge of the food service offerings as per brand standard
  • Have working knowledge off all CRST hotels’ current promotion and program offerings
  • Provide a model behavior for guest service at the given hotel
  • Extend professional courtesy to all guests
  • Support or create SMART Guest Service goals and post expectations and results visible to all associates
  • Respond to all guest service issues and inquiries in a professional timely manner
  • Provide Service Training by delivering the Brand specific Service Training modules
  • Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel’s action steps
  • Support or create Operations Managers technical and leadership skill development plans
  • Ensure Brand Standard Service training compliance
  • Support Marriott’s Guarantee of Fair Treatment policy
  • Conduct weekly Leadership Staff Meetings
  • Review or create the given hotel’s financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports
  • Support current or create financial action steps to achieve the hotel’s goals
  • Complete or review the given hotel’s Period End Critique document
  • Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager
  • Review or create the given hotel’s compliance with all the Marriott Corporate Accounting procedures
  • Review the assigned hotel’s ADA Plan
  • Review or create the assigned hotel’s Sales Forecast
  • Monitor the hotel’s purchases and ensure financial checkbook accounting compliance
  • Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings
  • Review the support the given hotel’s major accounts and current Sales and Marketing action plan
  • Monitor daily sales strategy
  • make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue
  • Review and utilize fully the assigned hotel’s sales engines
  • Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area
  • Comply with Marriott’s Travel and Business Expense Reimbursement Corporate Policy (MIP 44)
  • Provide a written report of accomplishments and follow up plans and actions to each assigned hotel

Job Criteria

Experience

Mid Level (3-7 years)


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