Assistant General Manager - Pyramid Cafe & Room Service - Luxor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering world-class experiences and unforgettable moments to millions of guests annually. Located in the vibrant city of Las Vegas, Nevada, MGM Resorts operates a portfolio of iconic properties featuring luxury hotels, casinos, entertainment venues, and diverse dining options. With a commitment to innovation, inclusion, and excellence, MGM Resorts fosters an environment where creativity and performance thrive, making it one of the most exciting places to work in the hospitality sector.
MGM Resorts International is seeking a dedicated Assistant General Manager to join the team at the Luxor's Pyramid Café and Room Service operations. This full-time role is centered on supporting the General Manager in overseeing daily restaurant and room service activities, ensuring the highest standards of guest service, operational efficiency, and financial success. The Assistant General Manager works closely with culinary and service teams to create seamless dining experiences that align with MGM’s standards for quality and guest satisfaction.
In this role, the Assistant General Manager will be responsible for leading all aspects of restaurant operations, including managing budgets, labor productivity, and scheduling. They will implement marketing strategies to boost profitability and collaborate on the execution of business plans. Additionally, this leadership position involves a hands-on approach to human resources functions such as recruitment, training, coaching, employee recognition, and succession planning, emphasizing teamwork and compliance with legal and company standards.
The Assistant General Manager plays a crucial role in enhancing guest satisfaction by directly interacting with patrons, resolving complaints efficiently, and managing feedback channels. They will coordinate closely with the culinary team to ensure smooth service flow between kitchen and dining areas, uphold health and sanitation standards, and ensure staff complete all mandatory training.
Ideal candidates will bring a minimum of two years of relevant experience, preferably with a background in café or room service environments, and a proven track record of managing fast-paced hospitality operations. Experience working with collective bargaining agreements and a strong commitment to diversity and inclusion are also valued. This opportunity is perfect for motivated leaders who thrive in dynamic settings and are passionate about providing top-tier guest experiences while fostering a positive and productive workplace.
Joining MGM Resorts means becoming part of a community that values wellness, professional growth, and work-life balance. Employees benefit from wellness incentive programs, comprehensive discounts across the company’s portfolio, free meals, and convenient parking. MGM also offers health and income protection benefits to eligible employees, along with extensive professional and personal development opportunities. If you are ready to be part of a show-stopping team and contribute to one of the most exciting hospitality experiences in Las Vegas, MGM Resorts International invites you to apply and join their dynamic workforce.
MGM Resorts International is seeking a dedicated Assistant General Manager to join the team at the Luxor's Pyramid Café and Room Service operations. This full-time role is centered on supporting the General Manager in overseeing daily restaurant and room service activities, ensuring the highest standards of guest service, operational efficiency, and financial success. The Assistant General Manager works closely with culinary and service teams to create seamless dining experiences that align with MGM’s standards for quality and guest satisfaction.
In this role, the Assistant General Manager will be responsible for leading all aspects of restaurant operations, including managing budgets, labor productivity, and scheduling. They will implement marketing strategies to boost profitability and collaborate on the execution of business plans. Additionally, this leadership position involves a hands-on approach to human resources functions such as recruitment, training, coaching, employee recognition, and succession planning, emphasizing teamwork and compliance with legal and company standards.
The Assistant General Manager plays a crucial role in enhancing guest satisfaction by directly interacting with patrons, resolving complaints efficiently, and managing feedback channels. They will coordinate closely with the culinary team to ensure smooth service flow between kitchen and dining areas, uphold health and sanitation standards, and ensure staff complete all mandatory training.
Ideal candidates will bring a minimum of two years of relevant experience, preferably with a background in café or room service environments, and a proven track record of managing fast-paced hospitality operations. Experience working with collective bargaining agreements and a strong commitment to diversity and inclusion are also valued. This opportunity is perfect for motivated leaders who thrive in dynamic settings and are passionate about providing top-tier guest experiences while fostering a positive and productive workplace.
Joining MGM Resorts means becoming part of a community that values wellness, professional growth, and work-life balance. Employees benefit from wellness incentive programs, comprehensive discounts across the company’s portfolio, free meals, and convenient parking. MGM also offers health and income protection benefits to eligible employees, along with extensive professional and personal development opportunities. If you are ready to be part of a show-stopping team and contribute to one of the most exciting hospitality experiences in Las Vegas, MGM Resorts International invites you to apply and join their dynamic workforce.
Job Requirements
- High school diploma or GED
- minimum two years of relevant experience
- must be 21 years of age or older
- previous experience in café or room service environment preferred
- understanding of hospitality operations
- ability to manage staff and operations under collective bargaining agreements
- excellent interpersonal and communication skills
Job Qualifications
- High school diploma or GED
- two or more years of relevant experience in hospitality or restaurant management
- prior experience managing a café or room service environment preferred
- strong understanding of fast-paced hospitality operations and guest service excellence
- experience managing employees under a collective bargaining agreement is preferred
- effective leadership and team-building skills
- strong communication and interpersonal abilities
Job Duties
- Lead and manage daily restaurant operations including fiscal budgets and labor productivity
- schedule staff and control inventory ensuring operational efficiency
- maintain guest service standards and implement marketing strategies to achieve business goals
- assist General Manager with human resources duties such as hiring, training, coaching, and compliance with employment laws
- interact with guests to ensure satisfaction and address complaints promptly
- collaborate with culinary team to provide seamless service between kitchen and dining room
- enforce policies, procedures, training programs, and maintain health and sanitation standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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