Assistant General Manager (Premium) | Caesars Superdome

Legends Global is a premier partner to the world’s greatest live events, venues, and brands, offering a fully integrated solution of premium services through a white-label approach. This company operates an extensive network of 450 venues worldwide, hosting approximately 20,000 events annually, and entertaining around 165 million guests each year. Legends Global’s expertise spans across various domains including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events and venues. This vast experience and comprehensive service portfolio have positioned Legends Global as a trusted leader in the live event services industry.

The company culture at Legends Global is built on respect, ambitious thinking, collaboration, and bold action. It prides itself on fostering an inclusive workplace where employees can be authentic, make an impactful contribution, and advance their careers. Collective success is a core value, with the company emphasizing that every win is earned when the team operates as one unified entity. This culture and commitment to excellence create a winning formula that attracts talented professionals dedicated to making a difference.

The role of Assistant General Manager of Premium Services is a pivotal leadership position within Legends Global, reporting directly to the General Manager. The position commands comprehensive responsibility for managing and directing all day-to-day operations related to premium services, including clubs, suites, club levels, in-seat service, and other relevant premium service sectors at the venue. This role demands a strategic and operational focus to ensure the profitability and smooth functioning of premium services, making it critical to both guest satisfaction and the company’s financial performance.

As the Assistant General Manager of Premium Services, the successful candidate will be expected to oversee the entire spectrum of premium food and beverage operations, managing monthly profit and loss statements, and ensuring financial reporting accuracy. The role includes key leadership elements such as coaching, mentoring, and providing direction to staff members who are integral to executing the premium service business plan effectively. Achieving budgeted labor and cost of goods sold targets is a priority, and the individual must develop and monitor annual operating budgets and conduct quarterly reviews to stay aligned with financial projections.

In addition to financial management, the role requires a commitment to providing exceptional customer service and maintaining client relationships while adhering to prudent financial practices. Inventory management for premium services, safety and sanitation compliance, and maintaining the operational condition of food service equipment are also critical responsibilities. The Assistant General Manager will collaborate closely with subcontractors to ensure contractual obligations are met and operational needs are fulfilled. Innovating new concepts that enhance guest experiences and reflect industry trends is another important aspect of this role.

Recruitment, interviewing, hiring, training, and developing all event service staff fall under the purview of this management position, underscoring the importance of building and nurturing a skilled and motivated team. The company’s working conditions place the role on-site at the Caesars Superdome in New Orleans, LA, demanding availability for extended hours, including nights, weekends, and holidays. Overall, this position is ideal for a dynamic, customer-focused professional with a strong background in premium foodservice management within sports and entertainment venues, looking to join a respected organization committed to excellence and team achievement.