Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible schedules
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Earned wage access
Education Assistance
Employee Referral Bonus
Meal Discount
Pet insurance

Job Description

Applegreen USA is a leading operator of travel plazas, with over 80 locations across the Northeast and Midwest regions. These travel plazas provide travelers with convenient access to a variety of amenities designed to refresh and cater to their needs on the road. The services offered include a diverse range of delicious food options from popular brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks, among many others. This expansive network of travel plazas allows Applegreen to serve millions of customers annually by creating safe, comfortable, and welcoming environments where travelers can refuel their vehicles and themselves.

The company takes pride in its core values, placing customers and communities at the center of its business. Applegreen is dedicated to valuing and developing its people, which is reflected in its strong emphasis on passion, pace, and performance. The company is also committed to seeking new opportunities and embracing change to continuously improve and innovate its operations.

The role of Assistant General Manager at Applegreen offers an exciting opportunity for entry-level managers to grow within a dynamic organization. The Assistant General Manager works closely with the General Manager to ensure seamless day-to-day operations of the travel plaza. This role is designed to help develop key management skills including leadership, communication, coaching, and business operations. The Assistant General Manager plays a critical role in motivating the team, managing shift supervisors, ensuring operational standards are met, and maintaining positive customer relations. Applicants will gain hands-on experience in all aspects of store management, including cash handling, inventory checks, and enforcing company policies.

This position requires strong leadership and organizational capabilities, with an emphasis on delivering excellent customer service and supporting employee development. The Assistant General Manager must be prepared to effectively step into the General Manager's role as needed, demonstrating sound judgment and decision-making skills. Applicants will also benefit from flexible schedules and robust employee benefits including medical, dental, and vision insurance, paid time off, 401(k) with company match, earned wage access, education assistance, employee referral bonuses, meal discounts, and pet insurance. This role is an excellent career path for individuals passionate about learning, growing, and leading in the hospitality and quick service restaurant industry, specifically within the travel plaza environment.

Job Requirements

  • High school diploma or equivalent
  • minimum 2 years experience in quick service restaurant management or similar role
  • flexible and open work schedule
  • strong leadership ability
  • excellent communication skills
  • basic knowledge of food safety practices
  • physical ability to lift or push over 30 lbs
  • willingness to perform duties in absence of general manager

Job Qualifications

  • Passionate about helping people learn and grow the business
  • strong leadership and management skills
  • excellent customer service abilities and positive attitude
  • excellent verbal and communication skills
  • sharp business acumen
  • at least 2 years experience in quick service restaurant or similar management operations
  • basic food safety understanding and practice
  • ability to lift or push objects weighing over 30 lbs

Job Duties

  • Deliver performance feedback
  • set goals
  • foster teamwork
  • communicate business objectives
  • supervise non-management associates
  • assign work
  • focus on store level operation performance
  • coach and develop shift supervisors
  • perform duties in absence of general manager
  • motivate and positively influence staff
  • ensure company policies are followed
  • maintain awareness of brand standards and protocols
  • ensure restaurant cleanliness and adherence to brand standards
  • manage cash accurately and process daily
  • address customer needs and resolve issues
  • perform inventory spot checks

Job Criteria

Experience

Mid Level (3-7 years)


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