Assistant General Manager-Panera

The University of Oklahoma Food Services department, specifically their Panera location within the Oklahoma Memorial Union in Norman, is a well-established on-campus dining facility dedicated to providing quality food and exceptional service to students, faculty, staff, and visitors. As part of a larger university system, this food service operation focuses on creating a welcoming environment with a variety of high-quality menu options, fostering a community-centered dining experience. The institution emphasizes standards that meet franchise requirements while embracing the university's commitment to health, safety, and operational excellence.

This facility operates under a professional hourly employment type with a targeted salary of $22.00 per hour, based on experience, and is eligible for benefits. The Work schedule is primarily Monday through Friday from 11:30 AM to 8:00 PM but also includes working home football game days, which are essential for the role. The position may require availability during campus closures and occasional travel, underscoring the critical nature of this role within the university's food service operations.

The Restaurant Assistant General Manager (PM) serves as a pivotal leadership role within this team, supporting the evening operations at the Panera location. This position is integral to ensuring the smooth daily operation, administration, and performance of the restaurant’s activities. The Assistant General Manager collaborates closely with the General Manager to maintain strong financial performance, efficient service delivery, and outstanding guest satisfaction. Leadership responsibilities include overseeing a diverse team comprising both full-time and student employees, coordinating recruitment, training, scheduling, performance evaluations, and maintaining workplace standards.

In addition to team management, this position enforces strict compliance with franchise and health regulations, ensuring sanitation and safety standards are met consistently within the facility. They are accountable for financial management aspects, such as cash reporting and payroll, holding approval authority to make important decisions that impact restaurant operations. Inventory management, including purchasing food and supplies, supervising production, and assisting in menu development, also falls within the scope of this role. The Assistant General Manager is expected to be proactive in resolving operational issues, clarifying policies, and facilitating superior service provisions to enrich the guest experience. The role demands a hands-on leader who can adapt to dynamic operational needs during the evening shifts and campus-specific events.