Assistant General Manager | Full-Time | Durham Performing Arts Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Savings Plan
401K Matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company operates a comprehensive platform that includes venue development, management, hospitality, and sponsorship sales. With a remarkable portfolio of seven world-class venues and a client base featuring some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents, Oak View Group stands at the forefront of the live entertainment industry. OVG’s commitment to excellence and innovation has established it as a trusted partner in creating state-of-the-art experiences that captivate audiences worldwide.
The Assistant General Manager role at Oak View Group is a crucial leadership position responsible for supporting the General Manager in ensuring the efficient, professional, and profitable operation of the venue. This position involves overseeing both front-of-house and back-of-house teams to maintain compliance with labor laws, sanitation standards, food safety regulations, and alcohol service policies. The Assistant General Manager plays an instrumental role in directing all phases of employment actions, including hiring, termination, disciplinary measures, and promotions, while fostering a positive and compliant work environment.
In this pivotal role, the Assistant General Manager actively supervises, coaches, trains, and mentors staff to uphold company quality standards. This leadership position demands strong management and independent decision-making skills, professional presentation, excellent interpersonal abilities, and the capacity to function effectively in a high-paced, event-driven atmosphere. Candidates must demonstrate availability for variable schedules that include evenings and weekends to meet the dynamic needs of live events. The role offers an annual salary range of $70,000 to $80,000.
The Assistant General Manager is also responsible for managing catered events, monitoring alcohol service for compliance, analyzing financial performance through budgets and forecasting, and resolving workplace conflicts. The role includes contract management, scheduling, labor allocation, and point-of-sale system administration to ensure accurate financial tracking and reporting. Strong emphasis is placed on developing a capable management team and fostering collaboration among various departments to achieve operational excellence. This position is instrumental in maintaining the venue’s reputation through effective relationships with vendors, suppliers, show managers, and the public.
Oak View Group values diversity and inclusion and believes they drive innovation and excellence. The Assistant General Manager is expected to uphold the company’s commitment to creating an inclusive, respectful, and cooperative work environment, reflective of the diverse communities OVG serves. This opportunity is ideal for leaders who thrive on challenges and are passionate about contributing to the future of live entertainment.
The Assistant General Manager role at Oak View Group is a crucial leadership position responsible for supporting the General Manager in ensuring the efficient, professional, and profitable operation of the venue. This position involves overseeing both front-of-house and back-of-house teams to maintain compliance with labor laws, sanitation standards, food safety regulations, and alcohol service policies. The Assistant General Manager plays an instrumental role in directing all phases of employment actions, including hiring, termination, disciplinary measures, and promotions, while fostering a positive and compliant work environment.
In this pivotal role, the Assistant General Manager actively supervises, coaches, trains, and mentors staff to uphold company quality standards. This leadership position demands strong management and independent decision-making skills, professional presentation, excellent interpersonal abilities, and the capacity to function effectively in a high-paced, event-driven atmosphere. Candidates must demonstrate availability for variable schedules that include evenings and weekends to meet the dynamic needs of live events. The role offers an annual salary range of $70,000 to $80,000.
The Assistant General Manager is also responsible for managing catered events, monitoring alcohol service for compliance, analyzing financial performance through budgets and forecasting, and resolving workplace conflicts. The role includes contract management, scheduling, labor allocation, and point-of-sale system administration to ensure accurate financial tracking and reporting. Strong emphasis is placed on developing a capable management team and fostering collaboration among various departments to achieve operational excellence. This position is instrumental in maintaining the venue’s reputation through effective relationships with vendors, suppliers, show managers, and the public.
Oak View Group values diversity and inclusion and believes they drive innovation and excellence. The Assistant General Manager is expected to uphold the company’s commitment to creating an inclusive, respectful, and cooperative work environment, reflective of the diverse communities OVG serves. This opportunity is ideal for leaders who thrive on challenges and are passionate about contributing to the future of live entertainment.
Job Requirements
- Bachelor’s degree in business or related field
- Minimum 5 years management experience in food service or concessions
- Certification in concessions management
- Advanced food service sanitation certification
- Valid Food Handlers certificate
- Valid Alcohol Service Permit if applicable
- Strong communication skills
- Ability to make decisions under pressure
- Proficiency in Microsoft Office and POS systems
- Ability to work evenings, weekends and variable event schedules
- Strong leadership and mentoring skills
- Ability to maintain professionalism and confidentiality
- Problem-solving and conflict resolution skills
- Ability to handle cash accurately
Job Qualifications
- BA or BS with business-related major, accounting minor or credits preferred
- Minimum 5 years management experience in food-related or concessions industry
- Concessions Manager Certificate from the National Association of Concessionaires
- Nationally recognized advanced food service sanitation training course certification
- Ability to communicate clearly and professionally to foster positive work environment
- Ability to make sound business decisions quickly and under pressure
- Ability to speak, read and write in English
- Solid working knowledge of Microsoft Office, POS and timekeeping systems
- Ability to work well in a fast-paced, team-oriented environment
- Thorough knowledge of concessions and premium services locations, equipment and procedures
- Possess valid Food Handlers certificate and Alcohol Service Permit if required
- Familiarity with inventory cost control and menu planning
- Knowledge of applicable sanitation, food preparation, alcohol service and safety standards
- Ability to calculate math functions such as addition, subtraction, multiplication, division and percentages
- Ability to handle cash accurately and responsibly
- Adherence to highest standards of integrity, professionalism, ethics and confidentiality
- Ability to work independently with little direction
Job Duties
- Assist in the overall effective management of catering operations
- Ensure total compliance with alcohol service policies and monitor events for compliance
- Manage catered events from set-up to tear down, including communication with staff and guests
- Ensure legal, efficient, professional and profitable operation of the venue
- Generate and review financial reports including budgets, projections, labor and product costs, and P&L statements
- Handle conflict resolution, mediation, arbitration and labor negotiations when applicable
- Author, review and amend policies and procedures as requested by the General Manager
- Author and amend contracts and authorize terms as directed
- Oversee scheduling and labor allocation
- Analyze ticket sales to anticipate staffing needs and determine point-of-sale ratios
- Evaluate sales and purchasing data to identify purchasing patterns and costs
- Program and maintain the point of sale system for accurate financial reporting and tracking
- Direct and assist managers in preparing and attaining future goals
- Provide managers with direction and follow up on assignments
- Regularly inspect operations to maintain quality standards
- Prepare and submit reports accurately and on time
- Develop an effective management team
- Give managers clear direction and necessary assistance
- Assist General Manager in evaluating managers' performance and recommend improvements
- Review and assist in menu and marketing plan development
- Establish and maintain positive relationships with show managers, suppliers, vendors and the public
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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