Assistant General Manager | Full-Time | Chesapeake Employers Insurance Arena (UMBC)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $95,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services, renowned for its expansive platform that encompasses venue development, management, hospitality, and sponsorship sales. Established in 2015, OVG has rapidly ascended to prominence in the live entertainment industry by cultivating and managing an impressive portfolio of seven world-class venues. Their client roster features some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions that span four continents. The company’s mission is rooted in elevating the live event experience by delivering world-class venues and comprehensive service solutions for clients and fans alike.
As a company, Oak View Group combines innovative venue development with operational excellence, creating environments that engage audiences and generate value for partners. They emphasize a commitment to diversity, inclusion, and community engagement, driving innovation through the varied perspectives of their global team. With a dynamic platform that serves an array of entertainment formats and facilities, OVG continually strives to push the boundaries of the live event landscape.
The Assistant General Manager role at the Chesapeake Employers Insurance Arena offers an exciting opportunity to contribute directly to the day-to-day operations of a high-profile public assembly venue managed by Oak View Group. Reporting to the General Manager, the Assistant General Manager plays a pivotal role in supporting all operational aspects, including booking, marketing oversight, partnership sales, financial management, event services, human resources, public safety, production, and facility maintenance. This leadership position provides supervision over professional staff who are responsible for various operational departments, requiring a balance of strategic planning and hands-on management.
The position involves close coordination with the University of Maryland, Baltimore County (UMBC) and its athletics department, ensuring the arena serves as a premier destination for sports, entertainment, and community events. The Assistant General Manager is instrumental in fostering relationships with stakeholders and clients, negotiating contracts and event agreements, and upholding operational standards to maximize the facility’s utilization. Through analysis, organizational assessments, and continuous improvements, this role enhances administrative procedures, policies, and programs, aligning with Oak View Group’s corporate directives and client expectations.
With an annual salary range of $75,000 to $95,000 plus eligibility for bonuses, this full-time position also offers comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with company matching, and paid time off consisting of vacation, sick days, and 11 holidays. Oak View Group is committed to a diverse and inclusive workplace culture, encouraging applicants from all backgrounds to join a company dedicated to making a positive difference in the sports and live entertainment industry. The Assistant General Manager role is a critical leadership position for candidates eager to bring visionary management and operational excellence to a vibrant venue setting.
As a company, Oak View Group combines innovative venue development with operational excellence, creating environments that engage audiences and generate value for partners. They emphasize a commitment to diversity, inclusion, and community engagement, driving innovation through the varied perspectives of their global team. With a dynamic platform that serves an array of entertainment formats and facilities, OVG continually strives to push the boundaries of the live event landscape.
The Assistant General Manager role at the Chesapeake Employers Insurance Arena offers an exciting opportunity to contribute directly to the day-to-day operations of a high-profile public assembly venue managed by Oak View Group. Reporting to the General Manager, the Assistant General Manager plays a pivotal role in supporting all operational aspects, including booking, marketing oversight, partnership sales, financial management, event services, human resources, public safety, production, and facility maintenance. This leadership position provides supervision over professional staff who are responsible for various operational departments, requiring a balance of strategic planning and hands-on management.
The position involves close coordination with the University of Maryland, Baltimore County (UMBC) and its athletics department, ensuring the arena serves as a premier destination for sports, entertainment, and community events. The Assistant General Manager is instrumental in fostering relationships with stakeholders and clients, negotiating contracts and event agreements, and upholding operational standards to maximize the facility’s utilization. Through analysis, organizational assessments, and continuous improvements, this role enhances administrative procedures, policies, and programs, aligning with Oak View Group’s corporate directives and client expectations.
With an annual salary range of $75,000 to $95,000 plus eligibility for bonuses, this full-time position also offers comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with company matching, and paid time off consisting of vacation, sick days, and 11 holidays. Oak View Group is committed to a diverse and inclusive workplace culture, encouraging applicants from all backgrounds to join a company dedicated to making a positive difference in the sports and live entertainment industry. The Assistant General Manager role is a critical leadership position for candidates eager to bring visionary management and operational excellence to a vibrant venue setting.
Job Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 3-5 years of progressive responsibility in arena and university facility management
- Experience with contract negotiations
- Proficiency in Microsoft Office applications
- Knowledge of public assembly facility operations
- Strong leadership and supervisory skills
- Ability to work flexible schedule including mornings evenings weekends and holidays
- Experience managing multiple projects
- Excellent communication and interpersonal skills
- Ability to develop reports and manuals
- Knowledge of safety and emergency procedures
- Ability to coordinate with university and athletic departments
- Experience in budgeting and financial oversight
- Commitment to provide high-level customer service
- Ability to handle crisis management and crowd control
- Ability to work under pressure and meet tight deadlines
Job Qualifications
- 3-5 years of increasingly responsible experience in professional arena and university facilities
- Experience opening an arena or similar public assembly venue preferred
- Bachelor’s degree from an accredited college or university in public assembly facility management hospitality management business administration or related field or equivalent combination of education and experience
- Familiarity with operational characteristics of public assembly facility management
- Knowledge of modern management methods long-range planning budgeting principles and supervisory techniques
- Working knowledge of arena booking sales marketing event services facility safety security maintenance finance human resources audio-visual telecommunications and food and beverage operations
- Experience in contract development and negotiations including facility use license agreements service agreements and sponsorship agreements
- Knowledge of effective customer service practices
- Understanding interpersonal techniques for unique groups and sensitive circumstances
- Knowledge of terminology used in sports and entertainment settings
- Proficient computer skills in Microsoft Office including Word Excel PowerPoint spreadsheets/databases and internet software
- Capital improvement project experience
- Experience with facility budgeting revenue forecasting and expense control
- Ability to plan manage and evaluate subordinate work
- Ability to perform a broad range of supervisory responsibilities
- Ability to manage multiple projects simultaneously
- Ability to work effectively under pressure and meet urgent deadlines
- Visionary leadership abilities
- Strong problem-solving and analytical skills
- Ability to develop comprehensive management reports and manuals
- Capacity to conduct organizational studies and recommend modifications
- Ability to interpret and apply governmental policies laws and regulations
- Excellent communication skills
- Flexibility to work early mornings evenings weekends holidays and extended periods
Job Duties
- Assist the General Manager in planning directing and managing the day-to-day operations of the arena including booking sales and marketing finance event services operations human resources public safety production union-related issues and facility maintenance
- Maintain active contact with the Client/Contract Administrator to monitor Oak View Group’s compliance with all management contract provisions
- Actively promote the use of the facility to maximize its utilization
- Negotiate event license agreements when necessary in the best interests of the facility
- Negotiate contracts and agreements with event organizers hosts managers and agents
- Establish and maintain effective working relationships with the Client/Contract Administrator tenants government departments entertainment/convention industry and community organizations
- Coordinate facility involvement with UMBC and UMBC Athletics
- Assure coordination implementation and administration of training development quality assurance energy efficiency safety/emergency procedures crowd control and crisis management
- Develop and implement facility goals aligned with the management contract client objectives corporate policy and business practice
- Prepare and maintain required reports/records for the Client/Contract Administrator and Corporate Office
- Plan organize coordinate and direct all activities and personnel engaged in maintaining and operating the facility
- Assist in the development of annual operating calendar schedules attendance and revenue projections
- Assist in the development and administration of operating and capital budgets and work with department directors on departmental budgets and projections
- Recruit select lead motivate and evaluate director-level staff providing or coordinating training and administering discipline and termination
- Manage day-to-day departmental activities reviewing evaluating and resolving deficiencies
- Continuously improve operations to provide quality seamless customer service
- Oversee facility contract service partners including food and beverage
- Develop comprehensive management reports and manuals such as Operations Manual Event Handbook Annual Sales & Marketing Plan and others
- Lead and participate in interdepartmental projects special projects and task forces
- Conduct organizational investigations and operational studies recommending modifications
- Represent the General Manager at meetings
- Establish and maintain relationships with staff vendors stakeholders and users
- Provide high-level customer service
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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