Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Medical insurance
Dental/Vision Insurance
401k
Employer paid disability and life insurance
Paid Time Off
Brand discounts
Job Description
Moxy Hotels is a vibrant and innovative hotel brand known for its playful, design-forward, and social atmosphere. Unlike traditional hotels, Moxy offers a lifestyle-driven experience that appeals to travelers seeking not just a place to stay, but a dynamic and engaging environment. The brand is part of Marriott International, a global leader in the hospitality industry, and consistently delivers a fresh take on hotel hospitality by combining stylish design elements with energetic social spaces. Moxy Hotels aim to create memorable moments for guests while fostering a sense of community among travelers and staff alike.
The Assistant General Manager (AGM) position at Moxy is an exciting opportunity for a leader who thrives in a high-energy, fast-paced environment. This role acts as a strategic partner to the General Manager and plays a critical role in overseeing daily hotel operations with a focus on operational excellence, team engagement, and financial performance. The AGM ensures that the Moxy experience is consistently vibrant, social, and service-driven, reflecting the brand's unique position in the marketplace.
The Assistant General Manager will oversee key departments including Front Desk and Housekeeping, ensuring that the hotel maintains the highest standards of cleanliness, safety, and guest satisfaction. This role requires a hands-on leader who motivates and develops staff, fosters teamwork, and leads by example. The AGM also supports financial oversight, including budgeting and monitoring financial reports, while promoting a sales culture throughout the hotel. Managing guest relations is another critical responsibility, with the goal of achieving brand-specific guest satisfaction scores and promptly addressing any concerns.
Beyond operational duties, the Assistant General Manager is expected to maintain professional and open communication lines across all departments, ensuring smooth coordination and a positive work environment. The role demands someone with strong organizational skills who can handle multiple tasks simultaneously without compromising quality or guest experience. Additionally, the AGM must be adept at using business software and have a good grasp of financial data to support effective decision-making.
Emphasizing a non-traditional approach to hospitality, Moxy is looking for a leader with personality and culture — someone who can build an energized team and deliver exceptional, memorable guest experiences. This position is ideal for individuals who are passionate about hospitality, enjoy working in socially vibrant settings, and are committed to elevating both team spirit and guest satisfaction. If you are ready to take on a leadership role that combines operational management with creative, culture-driven hospitality, the Assistant General Manager role at Moxy offers a rewarding career path.
The Assistant General Manager (AGM) position at Moxy is an exciting opportunity for a leader who thrives in a high-energy, fast-paced environment. This role acts as a strategic partner to the General Manager and plays a critical role in overseeing daily hotel operations with a focus on operational excellence, team engagement, and financial performance. The AGM ensures that the Moxy experience is consistently vibrant, social, and service-driven, reflecting the brand's unique position in the marketplace.
The Assistant General Manager will oversee key departments including Front Desk and Housekeeping, ensuring that the hotel maintains the highest standards of cleanliness, safety, and guest satisfaction. This role requires a hands-on leader who motivates and develops staff, fosters teamwork, and leads by example. The AGM also supports financial oversight, including budgeting and monitoring financial reports, while promoting a sales culture throughout the hotel. Managing guest relations is another critical responsibility, with the goal of achieving brand-specific guest satisfaction scores and promptly addressing any concerns.
Beyond operational duties, the Assistant General Manager is expected to maintain professional and open communication lines across all departments, ensuring smooth coordination and a positive work environment. The role demands someone with strong organizational skills who can handle multiple tasks simultaneously without compromising quality or guest experience. Additionally, the AGM must be adept at using business software and have a good grasp of financial data to support effective decision-making.
Emphasizing a non-traditional approach to hospitality, Moxy is looking for a leader with personality and culture — someone who can build an energized team and deliver exceptional, memorable guest experiences. This position is ideal for individuals who are passionate about hospitality, enjoy working in socially vibrant settings, and are committed to elevating both team spirit and guest satisfaction. If you are ready to take on a leadership role that combines operational management with creative, culture-driven hospitality, the Assistant General Manager role at Moxy offers a rewarding career path.
Job Requirements
- Bachelor degree preferred with emphasis in hotel management, hospitality management, or related fields
- At least 3-5 years of progressive experience in hotel or related field
- Supervisory experience required
- Must be effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must have ability to assimilate complex information and data from disparate sources and adjust to meet particular needs
- Must maintain composure and objectivity in stressful, high-pressure situations
- Must have effective organizational skills and clear communication abilities
- Must be capable of self-supervision and managing multiple tasks and personnel
- Must be able to work with and understand financial information and basic arithmetic functions
- Must maintain and convey a positive and respectful demeanor to employees and guests
- Must be proficient in computer business software applications such as Word and Excel
- Must have a valid driver’s license
- Must be fluent in English
Job Qualifications
- At least 3-5 years of progressive experience in a hotel or related field
- Supervisory experience required
- Effective in handling workplace problems including anticipating, preventing, identifying, and solving problems
- Able to evaluate and select among alternative courses of action quickly and accurately
- Ability to assimilate complex information and data from disparate sources and adjust to meet particular needs
- Maintain composure and objectivity in stressful, high-pressure situations
- Effective organizational skills and clear communication abilities
- Capable of self-supervision and managing multiple tasks and personnel
- Able to work with and understand financial information and basic arithmetic functions
- Maintain and convey a positive and respectful demeanor to employees and guests
- Proficient in computer business software applications such as Word and Excel
- Bachelor degree preferred with emphasis in Hotel Management, Hospitality Management, or related fields
- Valid driver’s license
- Fluent in English
Job Duties
- Oversee daily hotel operations including front desk and housekeeping
- Represent the hotel in a professional, knowledgeable, and eloquent manner
- Maintain an impeccably clean, safe, and inviting atmosphere inside and out
- Ensure that all interactions with guests, managers, and other employees are friendly, attentive, courteous, and efficient
- Assist in creating a positive team-oriented environment focused on guest experience through employee development and motivation
- Maintain professional working relationships and promote open communication and teamwork with employees and department heads
- Lead by example
- Assist in preparation and monitoring of hotel budget
- Develop a full understanding of all hotel departments and operations including sales, reservations, and food and beverage
- Assure property maintenance and cleanliness at the highest standards
- Supervise the night audit function and monitor reports for accuracy
- Achieve brand-specific guest satisfaction scores and respond to guest concerns appropriately
- Monitor, maintain, and establish all direct bill accounts
- Promote the sales culture at the hotel
- Tour housekeeping and maintenance departments regularly and adjust scheduling or personnel as necessary
- Inspect rooms regularly, accompanying Executive Housekeeper and Chief Engineer when needed
- Ensure cleanliness and maintenance through inspections and preventive maintenance programs with department managers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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