Assistant General Manager Hub Services EWR

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $53,885.24 - $68,230.73

Benefits

20 percent flight ticket discount with United Airlines

Vacation Time

Sick Time

floating holidays

Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

flexible spending accounts

long term disability insurance

401(k) retirement savings plan

Paid training

Paid parking or transportation assistance

Participation in the UGE annual incentive plan

Job Description

United Ground Express (UGE) is a leading provider of airline ground handling services, operating at numerous airports across the United States, including the Newark Liberty International Airport (EWR). UGE partners with major airlines to deliver seamless, high-quality ground operations that ensure passengers receive safe, efficient, and courteous service throughout their travel experience. As a prominent ground handling services company, UGE is committed to safety, compliance, and outstanding customer service while fostering a positive and productive work environment for its employees.

The Assistant General Manager (AGM) of Hub Services at the Newark hub is a pivotal leadership role accountable... Show More

Job Requirements

College degree or equivalent work experience
Strong knowledge in cabin cleaning and security search functions
Experience managing teams in an operational environment
Ability to work independently in a dynamic, fast paced operation
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Effective problem solving, organizational and planning skills
Excellent leadership skills with the ability to motivate and coach others
Must possess and maintain a valid US state driver's license
Flexible schedule availability to oversee a 24 hour a day 7 days per week operation including weekends and holidays
Proficiency in MS Office applications
Residency in or near Newark area preferred
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances including fingerprinting, background check, and drug screen

Job Qualifications

College degree or equivalent work experience
Strong knowledge in cabin cleaning and security search functions
Experience managing teams in an operational environment
Ability to work independently in a dynamic, fast paced operation
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Effective problem solving, organizational and planning skills
Excellent leadership skills with the ability to motivate and coach others
Must possess and maintain a valid US state driver's license
Flexible schedule availability including weekends and holidays
Proficiency in MS Office applications
Residency in or near Newark area preferred with relocation assistance available
Leadership experience with a ground handling services company at manager level or higher
Specific experience leading cabin cleaning/security search functions and other ground handling services
Experience working with union represented work groups
Familiarity with operational programs like AvTech and Inform - Real Time Stands
Knowledge of airport operations environment

Job Duties

Support the Hub team in achieving operational performance goals within a safe and caring environment
Provide guidance and mentorship to the management team to maintain proper staffing levels and deliver superior customer service
Build and maintain a positive work environment with strong employee relations and collaborative relationships
Manage internal and external audits, financial reporting, budgeting, and maintain records of employee injuries, incidents, and accidents
Ensure compliance with all regulatory agency rules and regulations
Proactively solicit customer feedback to improve service and exceed expectations
Demonstrate calm demeanor during periods of high volume or irregular operations
Monitor station performance metrics and collaborate with leadership to meet or exceed performance goals
Ensure all employees are properly trained and understand their assigned duties
Document and process injuries, incidents, accidents, and customer service issues
Ensure the location operates in a safe, caring, dependable, and efficient manner
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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