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Assistant General Manager - Housekeeping

Job Overview

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Benefits

Work-life balance
career growth
Health and well-being
Retirement
Award-winning workplace
quarterly bonuses
Semi-annual bonuses

Job Description

Drury Hotels is a renowned hospitality company known for its commitment to providing exceptional guest experiences and fostering a workplace culture where employees truly belong. Located at 5505 Mills Civic Parkway, West Des Moines, Iowa 50266, Drury Hotels has built a reputation for excellence, earning accolades such as being ranked among Newsweek's America's Greatest Workplaces 2025. The company prides itself on valuing the individuality of each team member and encouraging growth and development within a supportive environment. With a strong emphasis on work-life balance, career advancement, and comprehensive benefits, Drury Hotels offers its employees much more than just a job. It provides the opportunity to be part of a team that drives success through exceptional service, teamwork, and leadership in the hospitality industry.

The leadership role within Drury Hotels Operations team is a dynamic and rewarding position centered on driving the hotel’s overall success by leading multiple departments with a focus on superior guest service. This position requires a leader who can inspire, mentor, and coach team members to excel in their roles, ensuring that the hotel consistently exceeds quality, service, profitability, and team-related metrics. As a key member of the operations leadership team, you will lead by example by upholding quality assurance best practices, actively engaging with the team to meet and exceed operational goals. The role also involves fostering a positive work environment where every member feels valued and motivated to contribute to the hotel's ongoing success.

Employees at Drury Hotels benefit from flexible scheduling, paid time off, hotel discounts, and free room nights, aiding in achieving a healthy work-life balance. Career growth is strongly encouraged through mentorship programs, cross-training, detailed development plans, and management training, highlighted by over 200 internal promotions in the past year alone. Health and well-being are prioritized with comprehensive medical, dental, vision, prescription, life, disability insurance, and access to a Team Member Assistance Program. The company also offers retirement benefits with a company-matched 401(k), alongside attractive incentives such as quarterly and semi-annual bonuses based on hotel and company performance.

This leadership opportunity at Drury Hotels is ideal for individuals with a passion for hospitality, a commitment to serving others, and a desire to drive exceptional guest experiences while developing and inspiring their team. The role demands a proactive approach to leadership, a focus on operational excellence, and a dedication to meeting the needs of guests and team members alike. Join a company that not only values your contributions but actively rewards your achievements and supports your career aspirations in a vibrant and thriving work environment.

Job Requirements

  • Bachelor’s degree in hospitality, business, or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Passion to serve others and exceed guests’ expectations

Job Qualifications

  • Bachelor’s degree in hospitality, business, or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Passion to serve others and exceed guests’ expectations

Job Duties

  • Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
  • Train, develop, and coach team members to achieve success in their roles
  • Deliver on key business metrics of quality, service, profitability, and team
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Job Criteria

Experience

Mid Level (3-7 years)


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