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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $92,892.00 - $117,582.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
competitive pay
commuter benefit
Medical insurance
Dental Insurance
Vision Insurance
401k
employer match
Paid holidays
Paid vacation time
Quarterly bonus
Annual bonus
Wyndham discount
Volunteer program
Tuition Reimbursement
Learning and development opportunities
Employee Referral Program
Employee assistance program
Job Description
Reside Craftsman, A Wyndham Residence, located at 208 W. 8th Street, Los Angeles, CA, is a distinguished property within the Reside family of brands. Reside is a prominent leader in the alternative accommodations industry, uniquely blending the convenience and comfort of apartments with the services and hospitality of hotels. With operations spanning over 200 cities across the United States and presence in 130 international destinations, Reside offers comprehensive multi-platform housing solutions that combine the personalized service typical of small companies with the expansive capabilities of a global brand. This dynamic hospitality company focuses on delivering quality, professionalism, and exceptional guest... Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years experience in hotel or property operations
- knowledge of hospitality management principles
- ability to supervise and lead teams
- excellent communication skills
- proficiency in Microsoft Office Suite
- ability to manage budgets and financial reports
- capacity to work flexible schedules including weekends and holidays
- physical ability to lift up to 30 pounds
- legal authorization to work in the United States
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum of two years experience in hotel or property operations
- four or more years of progressive management experience in hospitality preferred
- coursework or trade school experience in related fields preferred
- experience with CRM, OPERA, GDS, or property management systems preferred
- professional certifications such as CRP, GMS, or CCHP a plus
- strong leadership and interpersonal skills
- excellent verbal and written communication abilities
- proven knowledge of sales development, client relationship management, and marketing strategy implementation
- sound financial acumen with ability to read and analyze P&L statements and financial reports
- strong organizational and problem-solving skills
- proficient in Microsoft Office Suite and CRM systems
- ability to think strategically, adapt to changing priorities, and make timely decisions
- professional demeanor, integrity, and discretion in interactions
Job Duties
- Support the General Manager in the execution of property-wide operational and strategic objectives
- Assist in developing, implementing, and monitoring the Annual Sales and Marketing Plan, including market analysis, revenue opportunities, and client development
- Build and maintain strong relationships with clients, vendors, building ownership, and corporate partners
- Supervise daily operations across all departments to ensure seamless coordination and efficient workflows
- Lead, motivate, and coach team members
- set performance standards, provide ongoing training, and conduct evaluations
- Maintain high standards of guest service, anticipating and responding promptly to guest needs to exceed expectations
- Oversee property maintenance and housekeeping operations to ensure the highest levels of cleanliness, safety, and asset preservation
- Monitor and analyze operational and financial performance, including preparation of reports such as monthly P&L variance reports, forecasts, and executive summaries
- Manage staff scheduling, performance, appearance, and compliance with company standards and policies
- Ensure compliance with all applicable laws, ordinances, codes, and company safety regulations
- Maintain communication between the property, corporate management, and on-site team members through regular meetings and reporting
- Oversee inventory, reservations, and billing processes to ensure accuracy and efficiency
- Develop and maintain vendor relationships, ensuring quality and cost control in procurement and services
- Assist in managing budgets and controlling operating expenses, including labor, overtime, and supplies
- Work with the front desk staff to ensure reservation and billing accuracy, proper training, and high levels of service
- Assist the General Manager with employee scheduling for all departments
- Provide additional coverage at the front desk as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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