Assistant General Manager (Hotel/Multi-Family)

Los Angeles, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $92,892.00 - $117,582.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

competitive pay

commuter benefit

Medical insurance

Dental Insurance

Vision Insurance

401k

employer match

Paid holidays

Paid vacation time

Quarterly bonus

Annual bonus

Wyndham discount

Volunteer program

Tuition Reimbursement

Learning and development opportunities

Employee Referral Program

Employee assistance program

Job Description

Reside Craftsman, A Wyndham Residence, located at 208 W. 8th Street, Los Angeles, CA, is a distinguished property within the Reside family of brands. Reside is a prominent leader in the alternative accommodations industry, uniquely blending the convenience and comfort of apartments with the services and hospitality of hotels. With operations spanning over 200 cities across the United States and presence in 130 international destinations, Reside offers comprehensive multi-platform housing solutions that combine the personalized service typical of small companies with the expansive capabilities of a global brand. This dynamic hospitality company focuses on delivering quality, professionalism, and exceptional guest experiences, supporting an inclusive work environment and promoting employee growth and development. The company is committed to equity and diversity, providing equal employment opportunities to individuals from all backgrounds.

The Assistant General Manager (AGM) position at Reside Craftsman is a vital role responsible for supporting the General Manager in managing daily property operations, sales, and guest services. This full-time role offers a competitive annual salary ranging from $92,892 to $117,582 and involves overseeing multiple departments including front desk, housekeeping, maintenance, and sales teams. The AGM ensures all operations align with Reside's high standards of guest satisfaction and operational efficiency. As a leader, the AGM supports the execution of strategic initiatives and business objectives, including annual sales and marketing plans, market analysis, revenue growth, and client relationship management. The role requires strong leadership skills to motivate and coach team members, maintain high standards of service, and ensure property upkeep in terms of cleanliness, safety, and maintenance.

In this capacity, the AGM also manages financial performance metrics, including profit and loss analysis and budget control, while ensuring compliance with safety regulations and applicable laws. The role involves coordination among property staff, corporate management, vendors, and partners to maintain seamless operation and excellent guest experiences. Adaptability to fluctuating work schedules, including holidays and alternate work hours, is expected to meet business demands. Minimal travel, up to 10% of the time, may be required. The position demands meticulous attention to detail, a strategic mindset, and strong problem-solving skills alongside proficient communication abilities. The AGM is integral in fostering a productive, service-oriented team culture and enhancing guest satisfaction through responsive and anticipatory service protocols. Reside offers comprehensive benefits including competitive pay, medical insurance, 401k with employer match, paid holidays, vacation time, and opportunities for professional learning and development, creating an attractive and supportive environment for career advancement in hospitality management.

Job Requirements

High school diploma or equivalent
minimum of two years experience in hotel or property operations
knowledge of hospitality management principles
ability to supervise and lead teams
excellent communication skills
proficiency in Microsoft Office Suite
ability to manage budgets and financial reports
capacity to work flexible schedules including weekends and holidays
physical ability to lift up to 30 pounds
legal authorization to work in the United States

Job Qualifications

High school diploma or equivalent
bachelor’s degree in hospitality management, business administration, or related field preferred
minimum of two years experience in hotel or property operations
four or more years of progressive management experience in hospitality preferred
coursework or trade school experience in related fields preferred
experience with CRM, OPERA, GDS, or property management systems preferred
professional certifications such as CRP, GMS, or CCHP a plus
strong leadership and interpersonal skills
excellent verbal and written communication abilities
proven knowledge of sales development, client relationship management, and marketing strategy implementation
sound financial acumen with ability to read and analyze P&L statements and financial reports
strong organizational and problem-solving skills
proficient in Microsoft Office Suite and CRM systems
ability to think strategically, adapt to changing priorities, and make timely decisions
professional demeanor, integrity, and discretion in interactions

Job Duties

Support the General Manager in the execution of property-wide operational and strategic objectives
Assist in developing, implementing, and monitoring the Annual Sales and Marketing Plan, including market analysis, revenue opportunities, and client development
Build and maintain strong relationships with clients, vendors, building ownership, and corporate partners
Supervise daily operations across all departments to ensure seamless coordination and efficient workflows
Lead, motivate, and coach team members
set performance standards, provide ongoing training, and conduct evaluations
Maintain high standards of guest service, anticipating and responding promptly to guest needs to exceed expectations
Oversee property maintenance and housekeeping operations to ensure the highest levels of cleanliness, safety, and asset preservation
Monitor and analyze operational and financial performance, including preparation of reports such as monthly P&L variance reports, forecasts, and executive summaries
Manage staff scheduling, performance, appearance, and compliance with company standards and policies
Ensure compliance with all applicable laws, ordinances, codes, and company safety regulations
Maintain communication between the property, corporate management, and on-site team members through regular meetings and reporting
Oversee inventory, reservations, and billing processes to ensure accuracy and efficiency
Develop and maintain vendor relationships, ensuring quality and cost control in procurement and services
Assist in managing budgets and controlling operating expenses, including labor, overtime, and supplies
Work with the front desk staff to ensure reservation and billing accuracy, proper training, and high levels of service
Assist the General Manager with employee scheduling for all departments
Provide additional coverage at the front desk as needed