Assistant General Manager - Hiring Immediately

North Las Vegas, NV, USA|

Job Overview

Compensation

Hourly

Range $19.00 - $20.00

Benefits

food discounts

Medical

Dental

Vision

Mental health & counseling

wellness reimbursement

401K Matching

HSA

PTO

Education support

Job Description

Wingstop is a renowned fast-casual restaurant chain specializing in flavorful chicken wings and unique sauces. Founded on the mission to Serve the World Flavor, Wingstop has rapidly expanded its footprint with locations across the globe, becoming a leader in the chicken wing industry. Known for its vibrant brand culture, Wingstop focuses on delivering not only mouth-watering menu options but also an exceptional customer experience. The company is committed to creating a compelling and dynamic work environment, offering robust career advancement opportunities and a comprehensive benefits package to its employees. Wingstop fosters an entrepreneurial spirit among its management and staff, emphasizing goal-oriented growth and innovation in every restaurant.

The Assistant General Manager (AGM) plays a pivotal role within Wingstop by providing both strategic and day-to-day leadership in the restaurant. This position is integral to maintaining high operational standards while driving sales and profit growth through motivated team development. The AGM is tasked with recruiting, training, and nurturing a workforce that embodies the brand’s mission and culture, ensuring each member shares the passion for serving quality food and creating memorable guest experiences. This full-time role offers a competitive wage of $19 to $20 per hour, paired with an extensive benefits package that includes food discounts, healthcare options, retirement plans, and paid time off.

In this leadership capacity, the Assistant General Manager oversees all aspects of restaurant operations from managing daily staffing levels to ensuring compliance with financial targets and company policies. The ideal candidate is a creative, hardworking leader with excellent communication and interpersonal skills who thrives in a fast-paced environment. Responsibilities extend to implementing effective business plans, conducting financial audits, controlling costs, and fostering a workplace culture centered on respect, recognition, and teamwork. Wingstop is looking for a proactive individual who is eager to contribute to the brand’s success and who embraces continuous learning and self-improvement. This role is essential for driving operational excellence and upholding the high standards that Wingstop customers expect worldwide.

Job Requirements

Minimum of high school diploma or GED required, some college preferred
Must be 18 years of age or older
Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly

Job Qualifications

Minimum of 2 plus years of previous food service, retail, or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and the overall financial performance of a restaurant
Demonstrated ability in recruiting and selecting team members
Knowledge of labor laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guests
Ability/flexibility to work 50 - 60 hours per week, including mornings, evenings, weekends, and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate an attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor

Job Duties

Responsible for staffing the restaurant timely and efficient manner with a carefully selected team
Ensure the restaurant environment is safe at all times for both team members and guests
Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
Write and implement or monitor shift leader development and performance plans
Ensure performance plans are written and executed as needed
Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations
Create team member schedules to ensure proper staffing levels for expected sales volumes, while taking team member availability, payroll, and overtime costs into consideration
Own the performance of the entire team
Create the culture in the restaurant through respect, recognition, and reward
Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
Have complete understanding of budget and cost trends that impact operations
Create a business plan
Perform financial analysis
Control cash, property, product and equipment
Build sales, control labor and food costs
Meet all targets set by Operations Leadership
Set aggressive goals to drive business metrics
Maintain operational standards and requirements in the restaurant
Identify and communicate maintenance problems to the Facilities Department
Maintain all facilities to Wingstop's company standards
Ensure communication is passed across the organization from the District Manager to every team member in the restaurant
Use Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team
Leverage the support of the Restaurant Support Center
Ensure all risk management issues comply with company standards
Other duties as assigned