ASSISTANT GENERAL MANAGER - Hilton Experienced Preferred

Texas Western Hospitality is a respected hospitality management company that operates a collection of distinguished hotels known for exemplary guest services, operational excellence, and commitment to high standards. As an established leader in the hospitality industry, Texas Western Hospitality emphasizes integrity, professionalism, and a guest-centered approach across all aspects of hotel operations. The company is dedicated to fostering a positive and collaborative work environment while upholding strong community ties and delivering exceptional experiences to all guests.

The Assistant General Manager role at Texas Western Hospitality is a hands-on leadership position crucial to the smooth day-to-day operation of the hotel. This position supports all hotel departments and performs essential operational duties to ensure the highest levels of guest satisfaction and operational excellence. The Assistant General Manager directly oversees Front Office operations, while also providing leadership and support to other departments as needed. A key expectation for this role is active involvement with team member recruitment, onboarding, training, coaching, evaluating, and when necessary, disciplinary actions in alignment with company policies.

This position requires strong organizational skills, exceptional leadership ability, and excellent customer service aptitude. The Assistant General Manager is also responsible for labor scheduling, maintaining appropriate staffing levels, and controlling labor costs to meet productivity goals. The role involves prompt resolution of guest concerns and employee relations matters, compliance with Hilton brand standards, and local, state, and federal regulations. The Assistant General Manager may perform Manager on Duty responsibilities during evenings, weekends, holidays, and overnight shifts.

Financial acumen is important for this position as the Assistant General Manager assists in monitoring expenses, payroll, labor costs, purchasing, and departmental productivity to support profitability. The role includes reviewing revenue management strategies, market conditions, and occupancy trends to optimize revenue and profits. Familiarity with the Hilton Property Engagement Platform (PEP) and other hotel management systems is strongly preferred to streamline hotel operations and enhance reporting accuracy.

Daily operational oversight includes conducting hotel walkthroughs, ensuring cleanliness, safety, maintenance, and upholding brand presentation standards. Collaboration with department leaders such as the Executive Housekeeper, Chief Engineer, and Sales Team is essential to maintaining smooth operations and supporting group business and special events. Participation in forecasting, budgeting, wage planning, and business planning with the General Manager is a critical function, along with leading various meetings to address departmental and safety issues.

The Assistant General Manager is expected to foster a positive work culture encouraging teamwork, accountability, professionalism, and employee development. The role requires flexibility to cover shifts in any department as needed and occasional use of personal transportation for procurement and business-related activities. The ability to respond promptly to emergencies and operational needs outside regular business hours further underscores the responsibility and dynamic nature of this leadership role.

This position offers an excellent opportunity for experienced hospitality professionals looking to advance their career within a reputable company committed to excellence and continuous growth. The Assistant General Manager will play a vital role in maintaining high standards and driving the success of the hotel, contributing actively to Texas Western Hospitality’s reputation as a premier hospitality provider.