Assistant General Manager- Hampton Inn Rancho Cordova

Sacramento, CA, USA|Onsite

Job Overview

Compensation

Salary

Range $70,000.00 - $80,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

performance bonuses

Job Description

Highgate Hotels is a distinguished real estate investment and hospitality management company with an impressive portfolio of over $15 billion worth of assets and more than 400 hotels globally. The company's presence spans North America, Europe, the Caribbean, and Latin America, reflecting its international reach and expertise across diverse markets. Established over 30 years ago, Highgate has consistently been at the forefront of innovation in the hospitality industry, evolving with changing market dynamics and customer expectations. Their extensive experience enables them to provide expert guidance through various property lifecycle stages, from planning and development to recapitalization or disposition. They have successfully developed a wide range of hotel brands, including bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all incorporating contemporary programming and advanced digital solutions. Highgate leverages industry-leading revenue management tools to analyze and anticipate market trends, ensuring optimal performance and maximizing asset value. Their leadership team consists of seasoned hospitality professionals who maintain strong relationships with major hotel brands and top ownership groups, making Highgate a trusted partner in the hospitality sector. More information about the company can be found at www.highgate.com.

The Assistant General Manager role is based at the Hampton Inn Rancho Cordova, located at 10755 Gold Center Drive, Rancho Cordova, CA 95670. This position involves a critical responsibility for driving hotel profitability by focusing on revenue generation, cost control, guest satisfaction, and employee development while preserving the property's integrity. The role offers a competitive yearly salary ranging from $70,000 to $80,000. The Assistant General Manager plays a pivotal role in supporting hotel sales activities, managing operational departments, ensuring budget adherence, and fostering a positive and efficient team environment. Responsibilities include direct involvement in client relations, conducting operational inspections and meetings, overseeing financial processes, and leading employee training initiatives. The position requires close collaboration with various managerial teams and the corporate office to guarantee compliance with company standards and policies. The ideal candidate is expected to efficiently handle multiple tasks, prioritize departmental functions, and maintain excellent communication with both guests and employees. This role is dynamic and demands leadership skills to mentor managers, uphold service standards, conduct performance appraisals, and address any workforce issues effectively. The Assistant General Manager contributes significantly to the hotel's success by ensuring quality service, financial stability, and staff motivation, reflecting Highgate’s commitment to excellence in hospitality management.

Job Requirements

High school diploma or equivalent
At least 5 years of progressive hotel experience
Proficient in communication skills
Ability to manage multiple tasks and meet deadlines
Availability to work long hours
Commitment to maintaining a friendly and service-oriented approach
Attendance at required meetings and trainings
Compliance with safety and operational standards
Ability to physically handle light work
Willingness to undergo training and development
Must maintain professional appearance
Ability to maintain confidentiality
Ability to work varied schedules

Job Qualifications

At least 5-6 years progressive experience in a hotel
Bachelor's Degree preferred
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen, understand, and clarify concerns raised by employees and guests
Strong multitasking and prioritization skills
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards
Maintain high standards of personal appearance and grooming
Comply with Highgate Hotel Standards and regulations
Effective problem handling and resolution skills
Ability to understand and evaluate complex information and data
Maintain confidentiality of information
Ability to perform light physical work by exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
Willingness to perform other duties as requested by management

Job Duties

Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor the development of management trainees
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
Oversee and assist in the Highgate Hotel budget process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses
Analyze previous and projected data to generate an accurate reforecast
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s
Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
Perform any other duties as requested by the Vice President or Regional Director of Operations
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
Be in the public areas during peak times, greeting guests and offering assistance as needed
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies