Assistant General Manager - Ellis Hotel

The Ellis Hotel, a distinguished property within the Colwen Hotels portfolio, is seeking an experienced and motivated Assistant General Manager to join their successful team. Colwen Hotels represents a dynamic hospitality group renowned for its dedication to hard work, character, and authenticity. Operating a diverse portfolio of 40 hotels across nine states, the group prides itself on fostering innovation and forward-thinking concepts that enrich guest experiences. With an ambitious growth trajectory and a robust project pipeline, Colwen Hotels offers exciting career advancement opportunities and a supportive environment for associates to thrive.

Colwen Hotels emphasizes a hands-on leadership approach where management is deeply involved in all operational facets. The Ellis Hotel embodies this philosophy, seeking an Assistant General Manager who will take ownership of daily hotel operations, including overseeing Front Office, Housekeeping, Food & Beverage, and Maintenance departments. This role demands an individual capable of delivering exceptional guest service standards, ensuring superior guest satisfaction, and providing impactful leadership and support to the team. The position requires versatility and readiness to engage across multiple departments as necessary, embodying a roll-up your sleeves mindset.

Serving as an Assistant General Manager at The Ellis Hotel means more than administrative oversight; it is about creating a collaborative, respectful, and engaging workplace culture that motivates associates and promotes exceptional service delivery. This role involves direct participation in recruiting, hiring, and evaluating team members, as well as assisting in budget management and hotel profitability. The ideal candidate will invest effort in ongoing associates' training and development, fostering continuous improvement in service standards. Ensuring adherence to both brand and Colwen Hotels' high standards, the Assistant General Manager is a visible and accessible leader routinely touring the property to assess cleanliness, product quality, and guest experience.

Ideal applicants will bring a minimum of three years in hotel management, showcasing strong supervisory and leadership skills, excellent communication abilities, and a profound passion for hospitality. Organizational skills, attention to detail, and the capability to handle multi-tasking under pressure are essential traits for success. Proficiency in Microsoft Office and related software tools is necessary to support the analytical and operational demands of this role.

The Ellis Hotel under Colwen Hotels offers a competitive benefits package including medical, dental, and vision insurance, company-funded health reimbursement arrangements, flexible spending accounts, and supplemental insurance options. Paid time off, employee assistance programs, 401K plans with employer match, travel discounts, exclusive associate offers, and comprehensive training programs constitute these valuable perks. The company’s commitment to equal employment opportunity underscores its inclusive and supportive workplace culture.

By joining as an Assistant General Manager, you become an integral part of a vibrant hospitality group that values innovation, guest satisfaction, and team empowerment, contributing to the continuing success and growth of The Ellis Hotel and the wider Colwen Hotels family.