Assistant General Manager - Chick-fil-A

The hiring establishment for this position is a prominent food services provider operating within the University of Oklahoma campus, located in Norman. This establishment is dedicated to delivering high-quality dining experiences through well-managed restaurant operations, emphasizing both customer satisfaction and employee development. The company is part of a larger campus food services system, which aims to offer nutritious, diverse, and convenient meal options to students, faculty, staff, and visitors. The environment is fast-paced and service-oriented, encouraging teamwork, professionalism, and commitment to food safety and quality standards. As a well-respected component of the campus lifestyle, the organization contributes significantly to the overall student experience by maintaining a clean, welcoming restaurant environment and offering a variety of meal options, including popular branded outlets like Chick-fil-A.

The role offered is the Assistant General Manager position specifically for the Chick-fil-A location within this campus food services network. This is a professional hourly employment opportunity with a targeted salary of up to $22.00 per hour, dependent on experience. The role is classified as essential, meaning the selected candidate must be available to work during campus closures, inclement weather, as well as during home football game days and special events that can lead to increased restaurant traffic and demand. The work schedule varies based on business needs, requiring flexibility and a readiness to work overtime at critical periods throughout the year.

As the Assistant General Manager, the successful candidate will hold significant responsibility for overseeing the restaurant's overall operation and administration. This includes ensuring smooth day-to-day functioning, handling cash reporting, and managing payroll processes. The position also demands consistent hands-on participation in frontline duties such as cooking, food preparation, cleaning, restocking inventory, and operating the point-of-sale system. The Assistant General Manager will be expected to lead by example, actively working alongside team members to fulfill service demands effectively.

Supervisory duties are a critical component of this role, involving the organization of staff schedules and deployment, monitoring the workflow to verify task completion, and ensuring high standards of service and cleanliness are maintained throughout the operation. The incumbent will supervise both full-time and student employees, guiding them through hiring processes, training programs, coaching, and performance evaluations. A focus on employee development is key, with responsibilities including addressing performance, conduct, or attendance issues through positive discipline and retraining. The Assistant General Manager acts as a point of contact for employees and customers alike, providing information, clarifying policies, facilitating service delivery, and resolving problems to create a positive dining atmosphere.

This position requires adherence to health and safety regulations, including the necessity for a Hepatitis A vaccine or annual testing and acquiring a Cleveland County Food Handlers Card within 30 days of hire. A uniform will be provided, which the employee must maintain and wear properly during shifts. The job entails travel as needed and demands a proactive managerial approach combined with the ability to perform frontline restaurant functions, ensuring both operational excellence and outstanding guest experiences.