Assistant General Manager, Cafe

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $22.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Career Development

Job Description

Hard Rock International (HRI) is a globally recognized entertainment and hospitality company known for its unique combination of music, culture, and exceptional guest experiences. Established decades ago and with venues in over 70 countries across 265 locations, HRI operates a diverse portfolio that includes owned, licensed, or managed Rock Shops, Live Performance Venues, and Cafes. A pioneer in the entertainment industry, HRI also expanded its footprint through Hard Rock Digital, launched in 2020, which focuses on online sportsbooks, retail sportsbooks, and internet gaming platforms. Hard Rock's rich heritage is highlighted by its extensive collection of over 86,000 pieces of authentic music memorabilia displayed in locations worldwide, serving as a testament to its deep roots in music history and culture.

Hard Rock International's commitment to excellence has been widely recognized. In 2022, Hard Rock Hotels received the distinguished honor of being ranked the number one brand in Outstanding Guest Satisfaction for the second consecutive year among Upper Upscale Hotels in the J.D. Power’s North America Hotel Guest Satisfaction Study. This marked the fourth consecutive year of recognition at the top tier, emphasizing Hard Rock��s dedication to superior guest service. Additionally, HRI is the first privately-owned gaming company to be designated as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for two years running. The brand also prides itself on being recognized by Forbes as one of the Best Employers for Women, Diversity, New Graduates, and as a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. Moreover, Hard Rock Hotels & Casinos has maintained a top ranking in the Casino Gaming Executive Satisfaction Survey for six of the last seven years, underscoring consistent operational excellence.

The Assistant General Manager (AGM) position at Hard Rock International is a senior leadership role within the Cafe setting, playing a crucial role in driving business success while upholding the brand's core values and operational standards. Reporting directly to the General Manager, the AGM acts as the business leader responsible for the overall management of the cafe’s assets and operations. The role requires an entrepreneurial mindset to identify and capitalize on opportunities to maximize business potential in the dynamic hospitality market. The AGM collaborates closely with the General Manager and other departments, particularly Sales, to execute strategies that increase customer engagement and enhance revenue growth through year-over-year entrée count increases.

This role demands financial acumen, leadership, and a strong commitment to fostering a customer-centric environment. The AGM is expected to mentor and coach junior management, support team development, and champion change initiatives effectively. Leading by example, the AGM cultivates a cohesive, motivated team and is instrumental in implementing systems and processes that uphold Hard Rock’s renowned brand standards. The ability to respond positively to guest feedback, including from social media and direct communication, is a critical component of the role. The AGM also supports staffing objectives by attracting, developing, and retaining top talent, promoting career pathways for team members, and driving continuous improvement through targeted learning and development programs. Overall, the Assistant General Manager is key to maintaining Hard Rock’s position as a leader in the hospitality industry by delivering memorable guest experiences and achieving operational excellence at every turn.

Job Requirements

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
ability to sit for extended periods of time
ability to make repeating movements of the arms, hands, and wrists
ability to express or exchange ideas verbally and perceive sound by ear
manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
ability to turn or twist body parts in a circular motion
ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Job Qualifications

Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations
Bachelors Business Degree or documented entrepreneurial hospitality leadership
strong leadership and interpersonal skills that can be factually verified by peers and prior supervisors
can illustrate consultative skills and ability to work cross-functionally
exhibits excellent verbal and written communication skills
demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions
possesses the potential and aspiration to serve as a Hard Rock General Manager

Job Duties

Demonstrate a working financial comprehension in achieving the Cafe's key performance metrics
work very closely with Sales to execute the Cafe Sales and Marketing plan while helping to achieve year-over-year entree count growth
serve as a mentor and coach to junior management staff in understanding the businesses financial goals
work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities
work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards
support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe
champion change, ensuring all local and company initiatives are implemented successfully
foster an environment of customer advocacy in which all team members put the guest first in every situation
execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems
work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email
support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance
support staff development and advancement along well-defined career paths
serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention