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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $72,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
performance bonuses
Professional development opportunities
Job Description
Buffalo Wild Wings is a prominent casual dining restaurant and sports bar chain known for its wide variety of chicken wings, sauces, and an engaging atmosphere centered around televised sports events. With locations across the United States and internationally, the company caters to guests looking for a vibrant environment to enjoy great food, drinks, and sporting entertainment. As a leader in the casual dining sector, Buffalo Wild Wings emphasizes outstanding guest experiences, quality operational standards, and a supportive work culture for its team members. The brand prides itself on its signature flavors, energetic environment, and a team approach to hospitality,... Show More
Job Requirements
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar is preferred
- Completion of Buffalo Wild Wings Management Certification program
- Successfully managed Greeter/Cashier, Hospitality, Bar and HOH departments for a minimum of three periods each
- High school education or equivalent
- Valid driver’s license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Strong organizational skills and attention to detail
- Professional written and verbal communication skills
- Skilled with basic mathematical computations
- Ability to maintain confidential information and enforce company policies
Job Qualifications
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Successfully managed departments Greeter/Cashier, Hospitality, Bar, and HOH for at least three periods each
- Proven track record of managing multiple priorities in a fast paced work environment
- Strong organizational skills and attention to detail
- Professional written and verbal communication skills
- Skilled with basic mathematical computations
- Ability to create a fun and exciting environment for guests and Team Members
- Ability to maintain confidential information and enforce company policies
- High school education or equivalent
Job Duties
- Assist General Manager with overall restaurant staffing planning
- Assist other managers with hiring decisions for all departments
- Conduct informative, focused weekly manager meetings in partnership with General Manager
- Create, develop and implement incentive programs and contests with assigned Department Managers
- Actively motivate Team Members to participate in company promotions and incentives
- Provide regular performance feedback and recognition to Department Managers and Team Members including timely performance appraisals
- Assist General Manager with coaching other managers on performance management procedures
- Assist General Manager with ongoing performance management and development of assigned Department Managers
- Identify techniques to attract new guests
- Manage the restaurant’s Guest Comment program and ensure guest complaints are handled timely
- Provide feedback and coaching to managers on handling guest complaints
- Facilitate and ensure adherence to new food product rollouts
- Ensure Department Managers and teams meet or exceed company standards for quality, recipe adherence, and portioning
- Communicate areas of opportunity to Department Managers
- Help General Manager teach, coach and direct managers and Team Members on quality, service, cleanliness standards, and inventory levels
- Analyze restaurant performance tools (GEM, QSCs, audits, P&L) and troubleshoot problem areas
- Work with Department Managers to create and implement action plans and ensure completion
- Conduct administrative functions including entering invoices, inventory, end of day procedures
- Monitor repair and maintenance and manage preventative maintenance program
- Hold Department Managers accountable for costs in their departments
- Maintain proper inventory levels of food and paper products
- Participate in departmental meetings and assist with communication of successes, procedures and opportunities
- Establish daily, weekly, monthly and quarterly projections
- Understand P&L statements and create action plans for problem areas
- Assist General Manager with creation and development of annual restaurant budget
- Teach Department Managers to meet or exceed budgeted profit goals and troubleshoot trend issues
- Complete all other assigned duties or tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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