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Assistant General Manager- BRAND NEW OPENING HOTEL-The Waymark

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $77,093.00 - $96,366.40
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Short/long-term disability
401K options
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
performance-based bonus

Job Description

The Waymark Chattanooga is an exciting new addition to the Hilton Tapestry Collection, offering travelers a unique and memorable hospitality experience characterized by distinctive design and personalized service. Located in the vibrant city of Chattanooga, this fresh establishment aims to blend local culture with the trusted Hilton brand standards, delivering exceptional guest experiences and a warm, inviting atmosphere. As a part of the renowned Hilton Tapestry Collection, The Waymark Chattanooga benefits from a strong and recognized brand, offering guests the luxury and reliability of Hilton’s hospitality combined with the charm of a boutique hotel. This hotel represents a compelling opportunity for professionals passionate about hospitality and operational excellence, serving both leisure and business travelers visiting the area.

Joining The Waymark Chattanooga means being part of the opening team for a new flagship property. The hotel is currently seeking an Assistant General Manager, a key leadership role responsible for supporting all operational aspects of the hotel. This full-time position is designed for an experienced hospitality management professional ready to take on a variety of important responsibilities that include guest and employee satisfaction, financial performance, sales, and revenue generation. Working in close collaboration with the General Manager, the Assistant GM will play a pivotal role in implementing property-wide strategies as well as the brand's service initiatives to consistently exceed guest expectations.

This role demands a dynamic and hands-on leader who can oversee multiple departments, ensure adherence to brand standards, and foster a safe and positive working environment compliant with local, state, and federal regulations. The Assistant General Manager will also be integral to maintaining operational compliance, managing inventory, staff scheduling, and delivering top-tier guest satisfaction scores. Adaptability is key, as the role entails flexibility to cover front desk shifts when required and be an approachable presence for both guests and team members.

The salary for this role ranges from $77,093 to $96,366.40, reflecting the importance and scope of the position. In addition to competitive wages, the hotel offers a comprehensive benefits package aimed at supporting its associates’ well-being and professional growth. This includes medical, dental, and vision plans, life insurance, disability options, 401K and tuition assistance, discounted stays at Concord-managed hotels, and opportunities for training and career advancement. The Waymark Chattanooga, through its affiliation with Concord, embraces a culture rooted in five cornerstones: Quality, Integrity, Community, Profitability, and FUN. The company highly values inclusivity and strives to be a Great Place to Work for all by encouraging leadership that exemplifies integrity, transparency, respect, and professionalism. This is an excellent opportunity for hospitality professionals who are eager to inspire greatness within their teams and contribute to the launch and ongoing success of a distinguished property in a thriving market.

Job Requirements

  • Minimum 3 years of hospitality management experience
  • Experience preferably in a hotel environment
  • Strong leadership skills
  • Excellent communication skills
  • Proven guest satisfaction record
  • Knowledge of budgets and financial reporting
  • Ability to work flexible hours including nights, weekends, and holidays

Job Qualifications

  • Minimum 3-5 years of hospitality management experience, preferably in a hotel environment
  • Strong leadership and team development skills
  • Excellent communication, interpersonal, and organizational abilities
  • Proven track record in guest satisfaction and employee engagement
  • Knowledge of hotel operations, budgets, and financial reporting
  • Ability to work flexible hours, including nights, weekends, and holidays

Job Duties

  • Ensure that all brand standards are being maintained in each area of the property
  • Oversee the operation of all hotel property departments
  • Maintain current licenses and permits as prescribed by local, state, and federal agencies
  • Provide a safe working environment in compliance with OSHA/MSDS
  • Ensure compliance with all corporate accounting procedures
  • Cover front desk shifts as needed
  • Ensure each department has accurate and complete inventory and all supplies are maintained
  • Assist and approve department managers’ scheduling against guest and hours/occupied room goals
  • Assist team supervisors and managers with constructive coaching and counseling
  • Ensure top tier guest satisfaction scores and formulate strategies for improvement when needed
  • Provide excellent customer service by being readily available/approachable for all guests
  • Assist managers in proactive hiring and ensure appropriate staffing levels in all areas

Job Criteria

Experience

Mid Level (3-7 years)


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