Assistant General Manager (AGM)

Linden, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Job Description

Dave's Hot Chicken is a dynamic and rapidly growing fast-casual restaurant brand famous for its flavorful and spicy chicken dishes that have captured the hearts and taste buds of food lovers across the U.S. and Canada. Founded by friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan, the company started as a humble parking lot stand in East Hollywood with just $900 and a passion for crafting the perfect hot chicken. With Dave's culinary expertise and the team's dedication, Dave's Hot Chicken has expanded into a popular restaurant chain known for its quality ingredients, bold flavors, and vibrant atmosphere created by local street artists. The brand's journey from a local favorite to a nationwide sensation is a testament to its commitment to excellent food and genuine hospitality.

The Assistant General Manager (AGM) position at Dave's Hot Chicken is a pivotal leadership role that supports the General Manager in overseeing day-to-day business operations to ensure the restaurant's smooth and efficient functioning. As a key member of the management team, the Assistant General Manager plays a vital role in building a cohesive team, directing and training staff, and maintaining the high standards of service and food quality that define the Dave's Hot Chicken experience. This role demands strong organizational skills, effective communication, and a proactive attitude to handle the fast-paced, customer-focused environment characteristic of the brand.

The Assistant General Manager assists in managing staff schedules, monitoring attendance, and assigning duties according to skill levels while fostering a collaborative and motivated workplace. They are expected to enforce company policies, uphold food safety and sanitation standards, and handle guest concerns with professionalism and empathy. When the General Manager is unavailable, the Assistant General Manager serves as the acting GM, making critical decisions and ensuring operational continuity.

In addition to operational responsibilities, the AGM is involved in administrative tasks such as cash handling, inventory management, purchasing, and maintenance oversight. The role requires balancing multiple tasks, from conducting quality checks and training new employees to developing strategies aimed at enhancing workflow efficiency and achieving business goals. This position is ideal for someone with prior management experience in the restaurant industry, a passion for team leadership, and a commitment to delivering exceptional guest experiences.

Overall, the Assistant General Manager at Dave's Hot Chicken is an influential leader who contributes significantly to the restaurant's ongoing success by mentoring team members, maintaining operational excellence, and embodying the brand's high-energy and performance-driven culture. This employment opportunity offers a chance to grow within a vibrant and expanding company that values innovation, teamwork, and customer satisfaction.

Job Requirements

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Previous Assistant Manager/Shift Leader experience
Certified in all stations as a Shift Leader following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fast-paced environment
Ability to bend and stoop and lift 50 - 75 lbs. comfortably
Ability to work in close quarters and around heat
Positive attitude while conducting any and all duties
Commitment to Guest satisfaction
Looks at Restaurant Operations from a Guest’s point of view
Effective communicator with co-workers and the Restaurant Management Team
Excellent organization, planning, time management, delegation, and problem-solving skills
Strong attention to detail and ability to multitask
Confident, proactive, and willing to take on challenges
Must have reliable transportation to work, a driver’s license and proof of insurance
Must have telephone or other reliable method of communicating with Restaurant Management Team and co-workers

Job Qualifications

Current student or high school diploma/GED preferred
Previous Assistant Manager/Shift Leader experience
Certified in all stations as a Shift Leader following the DHC Training Program
Effective communicator with co-workers and the Restaurant Management Team
Excellent organization, planning, time management, delegation, and problem-solving skills
Strong attention to detail and ability to multitask
Confident, proactive, and willing to take on challenges

Job Duties

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
Communicate to their immediate Supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skill level
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
Are performance-oriented and performance-driven
understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
Train new and current Team Members
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Complete all required administrative duties and daily paperwork including required checklists
Manage purchasing, inventory, maintenance, and other operational functions
Develop strategies for better workplace efficiency and goal achievement
Ensure all required administrative duties and daily paperwork including required checklists are completed
Ensure Restaurant is opened and closed according to DHC Policy
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls
follow all cost control guidelines to maintain and minimize restaurant costs
properly uses all products, supplies, and equipment facilities
Communicate effectively with Assistant Managers, Shift Leaders, Team Members and to resolve any interpersonal issues as needed