Assistant General Manager (AGM)

Paterson, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Job Description

Dave's Hot Chicken is a dynamic and thriving restaurant business that was founded by four close friends - Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. The brand started from humble beginnings with just $900 for a small stand in an East Hollywood parking lot. Dave, trained in the prestigious Thomas Keller's French Laundry kitchen, engineered the recipe for the perfect hot chicken, characterized by its juiciness, tenderness, and an array of spice levels from mild to "The Reaper." The restaurant quickly gained popularity through Instagram buzz and a glowing article from Eater/LA, which led to long lines of eager customers. Following this surge, the operation expanded to a physical shop decorated with local street art vibes, sustaining its cult following and rave reviews across the U.S. and Canada. Today, Dave's Hot Chicken continues to grow as a leading name known for quality food and unique flavor profiles.

The Assistant General Manager (AGM) at Dave's Hot Chicken holds a critical leadership role, supporting the General Manager in the coordination, direction, and daily management of restaurant operations. The AGM is a proactive team builder who works closely with the General Manager to ensure smooth operations throughout the restaurant, including managing shift leaders, assistant managers, and team members. This role also involves stepping in as the acting General Manager during the absence of the GM.

The AGM assists in enforcing operational procedures and employee performance standards, ensuring training programs are followed, and effective communication is maintained throughout the team. Important responsibilities include organizing shift schedules, assigning duties, managing inventory and purchasing, maintaining high cleanliness and safety standards, and resolving guest concerns professionally. The AGM also plays a key role in training new and existing employees, balancing cash drawers, preparing deposits, and overseeing administrative functions such as paperwork and checklists.

To be successful in this role, the Assistant General Manager must demonstrate a positive attitude, ability to multitask in a fast-paced environment, and a commitment to guest satisfaction. They should possess excellent organizational and leadership skills, effective communication abilities, and confidence to take on challenges proactively. This role requires flexibility with work schedules, including nights, weekends, and holidays. Physical requirements include standing for long periods, the ability to lift 50-75 pounds, and working in kitchen environments with heat and close quarters.

Overall, the AGM benefits from a supportive environment where trust and open communication are prioritized. The role offers exciting part-time or full-time employment opportunities contributing to the success of a popular and expanding restaurant brand. The position generally involves competitive pay and the chance to grow within the company’s management team.

Job Requirements

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Previous Assistant Manager/Shift Leader experience
Certified in all stations as a Shift Leader following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fast-paced environment
Ability to bend and stoop and lift 50 - 75 lbs. comfortably
Ability to work in close quarters and around heat
Positive attitude while conducting any and all duties
Commitment to Guest satisfaction
Looks at Restaurant Operations from a Guest’s point of view
Effective communicator with co-workers and the Restaurant Management Team
Excellent organization, planning, time management, delegation, and problem-solving skills
Strong attention to detail and ability to multitask
Confident, proactive, and willing to take on challenges
Must have reliable transportation to work, a driver’s license and proof of insurance
Must have telephone or other reliable method of communicating with Restaurant Management Team and co-workers

Job Qualifications

Current student or high school diploma/GED preferred
Previous Assistant Manager/Shift Leader experience
Certified in all stations as a Shift Leader following the DHC Training Program
Ability to work effectively in a fast-paced restaurant environment
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Competence in handling customer service and conflict resolution
Knowledge of food safety and sanitation standards
Basic math and cash handling skills
Ability to manage schedules and delegate tasks appropriately
Capability to train and mentor team members
Skills in inventory management and operational efficiency
Proactivity and adaptability in work duties
Commitment to company policies and guest satisfaction

Job Duties

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
Communicate to their immediate Supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skill level
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
Are performance-oriented and performance-driven
understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
Train new and current Team Members
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Complete all required administrative duties and daily paperwork including required checklists
Manage purchasing, inventory, maintenance, and other operational functions
Develop strategies for better workplace efficiency and goal achievement
Ensure all required administrative duties and daily paperwork including required checklists are completed
Ensure Restaurant is opened and closed according to DHC Policy
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls
follow all cost control guidelines to maintain and minimize restaurant costs
properly uses all products, supplies, and equipment facilities
Communicate effectively with Assistant Managers, Shift Leaders, Team Members and to resolve any interpersonal issues as needed