Assistant General Manager

Great Wolf Lodge is a renowned hospitality company specializing in family-friendly resort and waterpark experiences. Known for its expansive indoor water parks, engaging attractions, and exceptional guest services, Great Wolf Lodge offers a unique blend of recreation and relaxation for families seeking memorable vacations. With multiple locations across North America, the company prides itself on delivering high standards of hospitality, operational excellence, and community engagement. Recognized for fostering a strong team culture and inclusive workplace, Great Wolf Lodge invests heavily in employee development, offering training programs, scholarship funds, and well-being initiatives that support both personal and professional growth.

The Assistant General Manager (AGM) role at Great Wolf Lodge is a pivotal leadership position designed to serve as the immediate right hand to the General Manager. This role is more than operational oversight; it acts as a critical succession position for future leadership as a General Manager. The AGM works closely with the General Manager to implement strategic initiatives and drive overall lodge performance, including financial metrics such as gross operating profit (GOP), labor efficiency, and targeted flow management.

The Assistant General Manager is responsible for providing cross-functional leadership across all departments, including Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions. Although this role may not have direct reports, it influences and collaborates with department heads and their teams to ensure smooth day-to-day operations and a superior guest experience. The AGM frequently serves as the Manager on Duty (MOD) for multiple shifts per week, stepping in as the senior leader on-site to make real-time decisions that impact the lodge's operations, guest satisfaction, and team performance.

In addition to operational responsibilities, the AGM plays a major role in succession planning, leadership continuity, and community engagement efforts. This position helps build and maintain the lodge’s brand reputation by aligning with corporate standards, legal compliance, and safety protocols. The AGM also facilitates Director meetings, manages budgets, monitors financial variances, and leads hiring, onboarding, coaching, and performance improvement initiatives.

Great Wolf Lodge offers a competitive salary range of $140,000 to $150,000 for the Assistant General Manager role, reflecting the level of leadership and responsibility required. Alongside the financial package, employees enjoy a comprehensive benefits program designed to support work-life balance and career growth. The company promotes diversity, inclusion, and a positive work environment, making it a rewarding place to build a career in hospitality management.

Joining Great Wolf Lodge as an Assistant General Manager means committing to a hands-on leadership approach with a focus on guest satisfaction, team success, and operational excellence. Candidates are expected to bring a strategic mindset, strong financial acumen, and an ability to lead through influence. This is an exceptional opportunity for professionals aspiring to grow into a General Manager role and make a lasting impact within a well-established and respected hospitality brand.