Assistant General Manager

Tallahassee, FL, USA|

Job Overview

Compensation

Salary

Range $50,000.00 - $55,000.00

Benefits

Insurance enrollment

Paid Time Off

Holiday pay

401(k) enrollment

Hotel and travel discounts

Professional Development

promotion opportunities

Job Description

First Hospitality is a dynamic and forward-thinking hotel development, investment, and management company headquartered in Chicago. Established in 1985, First Hospitality has built a remarkable reputation for excellence, innovation, and delivering value across the hospitality industry. The company is committed to creating exceptional experiences for guests while fostering growth, inclusivity, and a collaborative work environment for its employees. First Hospitality's approach is distinguished by its willingness to embrace new ideas and challenge traditional norms to remain competitive and relevant in the rapidly evolving hospitality sector. The organization prioritizes attracting and retaining a diverse and high-performing workforce where every employee's unique contributions are recognized, respected, and valued. This inclusive culture supports fairness, flexibility, and cooperation across all levels of operation, ensuring that the company not only excels in guest services but also champions an engaging and supportive workplace.

The Assistant General Manager role at First Hospitality places you at the heart of hotel operations, providing you with the opportunity to lead and influence all aspects of the hotel’s functions, including front office, housekeeping, food services, and maintenance. This leadership position demands dedication to fostering a guest-centric culture and an environment where associates are motivated to perform at their best continually. As an Assistant General Manager, you will be instrumental in hiring, training, and retaining an exemplary hotel team, thereby shaping the workplace atmosphere and service standards. Your oversight will extend to budget management and profitability enhancement, ensuring resources are optimally allocated while maintaining superior guest satisfaction.

This role combines operational excellence with strategic leadership, requiring you to proactively resolve guest concerns, partner with sales and revenue teams to achieve financial targets, and maintain a diverse, inclusive environment for both guests and associates. Acting as a role model, you will inspire hotel leaders and team members alike to uphold company values and promote a cohesive and positive culture. Communication and interpersonal skills are crucial as you liaise with various departments to maintain operational readiness and meet guests' needs effectively. First Hospitality provides extensive benefits starting from day one, including insurance enrollment, paid time off, holiday pay, 401(k) enrollment, travel discounts, and professional growth opportunities, signifying their commitment to employee well-being and career development. This position offers a comprehensive and rewarding career path within a company acclaimed for its innovation and commitment to quality hospitality management.

Job Requirements

5+ years of hotel management experience, preferably with the same brand
Experience or involvement with sales and revenue management preferred
Bachelor's degree or equivalent education and experience required
Valid driver's license
Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
Strong administrative skills with intermediate experience with Microsoft Office systems
Must be able to speak, read, and write in primary language used in the workplace
8+ hours per day
stand, sit, and walk frequently throughout the workday
Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

Job Qualifications

5+ years of hotel management experience, preferably with the same brand
Experience or involvement with sales and revenue management preferred
Bachelor's degree or equivalent education and experience required
Valid driver's license
Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
Strong administrative skills with intermediate experience with Microsoft Office systems
Must be able to speak, read, and write in primary language used in the workplace

Job Duties

Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings
Effectively manage budgeted revenue by partnering with sales and revenue management
Control purchasing to ensure effective management of controllable expenses
Hire, train, and motivate an effective hotel team to deliver on guest expectations
Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture
Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel
Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work
Listen to guests and empathize with their challenges and act on guests concerns
Always maintain professionalism consistent with hotel brand and company expectations
Know, maintain, and communicate hotel emergency procedures
inform and assist guests and operations in emergencies