Assistant General Manager

Falls Church, VA, USA|

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States and is experiencing rapid growth. The company boasts a diverse portfolio of full-service and focused hotels spread across major cities, including more than 1000 properties in eight countries, with a constantly expanding footprint. Sonesta's unique collection includes owned, managed, and franchised properties, positioning it as a prominent player in the hospitality industry. The company prides itself on delivering exceptional service driven by the human side of hospitality, focusing on passion, loyalty, and creating meaningful experiences for every guest and associate.

The Assistant General Manager (AGM) position at Sonesta is a pivotal role that works closely with the General Manager to ensure the success and smooth operation of the hotel. This position requires strategic collaboration with multiple departments such as marketing, revenue management, sales, accounting, facilities, human resources, and IT to meet the hotel's performance objectives. The AGM's responsibilities are broad and cover revenue generation, cost control, guest and employee satisfaction, and ensuring high standards of product and service quality. The role demands a strong leadership presence that inspires and guides hotel associates while maintaining strict adherence to Sonesta’s G.U.E.S.T. standards.

The AGM will actively participate in direct sales efforts and collaborate with the hotel’s Director of Sales and regional sales teams to devise and implement sales and marketing strategies that capture a fair market share. Revenue management is a key focus, involving adjusting occupancy rates and pricing strategies using reservations and property management systems to maximize profitability. The AGM plays a critical role in managing front office, housekeeping, and food and beverage operations, ensuring that all areas of the hotel run efficiently and meet guest expectations.

Beyond operational responsibilities, the AGM oversees the hotel's physical condition, maintenance scheduling, and preventive upkeep in conjunction with facilities management. This includes budget development and financial oversight in partnership with the finance and general ledger teams to monitor expenditures and address any financial variances promptly. Compliance with federal, state, and local regulations, including health, safety, and alcohol service laws, is strictly enforced by the AGM.

This leadership position also involves human resources collaboration to manage recruiting, training, performance management, and benefits administration, ensuring staff are motivated and well-supported. Additionally, the AGM is responsible for managing IT resources and procurement processes, ensuring the hotel uses technology effectively and optimizes purchasing to control costs. The role demands a flexible schedule, including mornings, evenings, weekends, and holidays, and requires a candidate prepared to be the on-duty manager when necessary. The position offers a competitive pay range reflecting the demanding nature of the role and the importance of leadership within Sonesta hotels.

Job Requirements

Bachelor's degree or equivalent experience
minimum three years of supervisory experience in hotel management or related field
proficiency in English language both written and verbal
strong communication and interpersonal skills
solid understanding of budgeting and financial management
experience with hotel management systems preferred
ability to work flexible hours including mornings, evenings, weekends, and holidays
physical ability to perform tasks including standing, bending, climbing, kneeling, and lifting up to 50 pounds
exposure to commercial cleaning chemicals
valid driver's license
willingness to travel overnight
customer service orientation
ability to prioritize and manage tasks efficiently

Job Qualifications

Bachelor's degree in Hotel Administration, Business Administration, or related field preferred
three years of experience as Front Office Manager, Operations Manager, Assistant General Manager, or Director of Sales in extended stay hotels preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including budgeting, profit/loss concepts, percentages, and variances
problem solving, reasoning, motivating, organizational and training abilities
ability to prioritize and organize work assignments
experience with Microsoft Office and Opera systems preferred
ability to travel including some overnight travel
valid driver's license

Job Duties

Deliver on the promise of Sonesta Service in all guest and client interactions
manage according to Sonesta G.U.E.S.T. standards and instill customer service passion in all associates
create processes to ensure proper supplies of guest amenities and food and beverage outlets meet expectations
assist with direct sales activities in collaboration with sales teams
manage seasonal demand strategy with Regional Revenue Manager regarding pricing
regularly sell hotel rooms through direct client contact
establish and implement service recovery guidelines for guest satisfaction
manage Sonesta ES Suites brand positioning and marketing programs
oversee front office, housekeeping, and food and beverage operations
manage appearance, condition, and maintenance of physical plant with Maintenance Manager
attend social and breakfast events as management representative and prospect for sales leads
assist GM with budget development, implementation, and monitoring
work with Finance on variance analysis and reporting to ownership
ensure proper financial processes with General Ledger Accountant
manage physical facilities budget and condition reporting with National Engineering and Facilities Operations
oversee human resources and benefits programs with HR representatives
manage IT hardware and software use and reporting with IT
coordinate procurement and purchasing processes with Procurement representatives
enforce hotel standards, policies, and procedures within departments
act as manager on duty as required
ensure compliance with health, safety, and alcohol laws
perform other assigned duties