Assistant General Manager

Waterbury, CT, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $59,841.60 - $76,939.20

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Commuter Benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a globally recognized hospitality brand that originated from a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, the CEO of Union Square Hospitality Group, Shake Shack has evolved into one of the fastest-growing restaurants chains, known for its commitment to quality food, exceptional hospitality, and strong community values. The company’s mission, "Stand For Something Good," reflects its dedication to doing the right thing in all aspects—from employee welfare to community engagement and sustainable business practices. Shake Shack prides itself on creating memorable experiences for guests while fostering an inclusive and supportive work environment where team members can thrive and grow. The brand combines its roots in fine dining excellence with a modern approach to fast-casual dining, emphasizing both quality and speed without compromising hospitality.

This role is a leadership opportunity within Shake Shack where you will lead, coach, and develop restaurant team members, ensuring high standards of service and operational excellence. As a General Manager, you will be instrumental in overseeing all facets of restaurant operations including inventory management, safety protocols, budgeting, and financial performance. You will play a vital role in driving sales, profitability, and team development while maintaining compliance with local and state health and safety regulations. Accountability for payroll, scheduling, and brand promotion in the local community are key components of the position. The role requires a strong leader who is passionate about hospitality and excels in a fast-paced environment. You will have the opportunity to influence the restaurant culture positively and make a lasting impact through your leadership.

At Shake Shack, employment is full-time with competitive pay ranging approximately from $59,841.60 to $76,939.20 annually, complemented by a comprehensive benefits package. This compensation reflects the importance of experienced restaurant leaders who can manage high-volume, fast-paced environments effectively. The role also offers extensive growth and development opportunities, hands-on mentorship, and a collaborative, fun working atmosphere. The company’s focus on "people first" means that you will be supported as a valued member of the #ShackFam, empowered to share ideas and contribute to a workplace culture that values diversity, inclusion, and employee well-being. Joining Shake Shack means becoming part of a team dedicated to excellence, continuous learning, and community involvement where your leadership abilities can truly flourish.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events