Assistant General Manager

Manchester, NH, USA|

Job Overview

Compensation

Hourly

Range $16.25 - $25.00

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a globally recognized fast-casual restaurant brand that prides itself on a unique blend of quality food and exceptional hospitality. Originating from a humble hot dog cart in New York City's Madison Square Park, Shake Shack was founded by Danny Meyer, the visionary behind Union Square Hospitality Group and acclaimed author of Setting the Table. This iconic brand has grown rapidly, becoming one of the fastest-growing names in the hospitality sector, renowned for its commitment to community, quality, and employee welfare. Shake Shack's mission revolves around making a positive impact not only through its products but also by fostering a culture where people, both customers and employees, are valued first. The company has successfully created an inclusive and vibrant work environment, emphasizing mentorship, training, and growth, which continuously fuels its innovative and community-centered operations.

Join the #ShackFam and be part of something good. The Restaurant General Manager role at Shake Shack is a dynamic leadership position designed for individuals passionate about hospitality and operational excellence. As a Restaurant General Manager, you will embody the leadership spirit that drives Shake Shack's success by coaching, developing, and inspiring your team. You will oversee day-to-day restaurant operations, ensuring that every guest receives an unforgettable experience characterized by exceptional service and top-notch quality standards. Your responsibilities will include managing inventory, adhering to safety and sanitation protocols, controlling budgets, driving sales, and cultivating a positive workplace culture.

This role demands a strategic and hands-on leader who can balance operational demands with the personal growth of their team members. You will implement and maintain company policies that align with health and safety regulations at both local and state levels. Attendance scheduling, payroll oversight, and community engagement are also key components of your role, as you will promote Shake Shack's brand through meaningful local presence and events. The ideal candidate will possess strong leadership skills, be driven by excellence, and have a demonstrated history of successfully managing a high-volume, fast-paced restaurant environment. This role offers a compelling opportunity to contribute meaningfully to a company that stands for quality and community while achieving professional growth in a supportive and fun atmosphere.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of Shack operations
Strong leadership skills with a focus on coaching and achieving excellence
Knowledge of financial aspects of business operations
Minimum 3 years of P and L responsibilities
Food handler certification preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P and L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events