Assistant General Manager

Shake Shack is a renowned hospitality brand that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the mind behind the Union Square Hospitality Group and author of the acclaimed book Setting the Table, Shake Shack has blossomed into one of the fastest-growing restaurant chains in the world. The brand is built on a foundation of community support, high-quality food, and an unmatched commitment to hospitality. From its inception, all proceeds from the original hot dog cart went toward park beautification, reflecting the company’s deep-rooted values of giving back and standing for something good. Shake Shack now operates numerous locations, continuously expanding while maintaining its core mission of crafting unforgettable experiences for guests. This commitment extends not only to the consumers but also to the team members, known as the #ShackFam, who enjoy a supportive, inclusive work environment energized by ongoing mentorship and meaningful growth opportunities.

The company stands out in the hospitality industry by fostering a culture that puts people first — its employees, customers, and communities alike. With a strong emphasis on inclusion and collaboration, Shake Shack offers an environment where employees can thrive personally and professionally, making a tangible impact on the business and neighborhood communities. As part of its employee-centric philosophy, Shake Shack ensures competitive compensation, comprehensive benefits, and a vibrant workplace culture that encourages fun alongside productivity.

This role is for a Restaurant General Manager who will carry the torch of the brand’s philosophy by leading and developing a high-performing team while ensuring operational excellence. The position demands a seasoned leader with at least three years of experience managing restaurants in high-volume, fast-paced settings. The General Manager will be responsible for overseeing every aspect of the restaurant’s daily operations, including inventory management, quality control, safety, and financial performance. They will play an integral role in driving sales, managing payroll and scheduling, and maintaining compliance with health and safety codes. Moreover, the role entails fostering community relations and promoting the brand locally through outreach and restaurant events, ensuring Shake Shack is viewed not just as a place to eat but as a community gathering spot.

Strong leadership skills, a passion for hospitality, and expertise in financial oversight including profit and loss responsibilities are essential to success in this role. Candidates should be knowledgeable about restaurant operations, food handling, personnel management, and customer service, and be able to cultivate an environment where team members feel motivated and valued. The ability to implement company policies effectively and manage budgets to meet profitability goals is critical. This position offers an excellent opportunity to work within a renowned, reputable brand known for exceptional hospitality and to grow within a supportive and engaging corporate culture. The pay range for this opportunity is $62,545.60 to $80,392.00, and the position is designed to be flexible to accommodate a variety of schedules.