Job Overview
Compensation
Salary
Range $70,000.00 - $80,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Buffalo Marriott Niagara, part of the prestigious Visions Hotels collection, is recognized as one of the premier hotel establishments in the Niagara region. Known for providing exceptional hospitality experiences, the hotel prides itself on a strong culture of staff development and internal growth opportunities. Visions Hotels has built a reputation for excellence in service, welcoming guests with warmth and professionalism, and maintaining high standards of comfort and cleanliness throughout its facilities. Situated in a vibrant area that attracts a diverse range of visitors, Buffalo Marriott Niagara offers not just lodging but an entire experience marked by quality, convenience, and memorable guest interactions. The company's commitment to fostering leadership internally provides a dynamic career path for ambitious hospitality professionals who wish to advance their career within an esteemed hotel brand.
The Operations Manager / Assistant General Manager position at Buffalo Marriott Niagara represents a significant opportunity for individuals passionate about the hospitality industry and ready to take the next step in their career journey. This role is designed for a leader who can oversee the critical functional areas of housekeeping, guest services, and front office operations with a keen eye for ensuring guest satisfaction, operational efficiency, and profitability. As an integral member of the Leadership Team, the Operations Manager supports the hotel's mission to deliver exceptional guest experiences while maintaining high standards of cleanliness and operational excellence.
This position carries significant responsibility, including supervising multiple departments and ensuring that all associates are trained thoroughly in safety, operational procedures, and customer service excellence. The successful candidate will be adept at managing group sales coordination, scheduling staff effectively according to occupancy trends, and maintaining inventory at optimal levels. They are expected to be hands-on and ready to take on several roles when necessary to support team members, including filling in as housekeeping attendant, front desk agent, or cook during critical times. A positive, guest-first attitude is paramount, with an emphasis on practicing efficient procedures and setting a role model example for the team.
Furthermore, the Operations Manager plays a vital role in handling guest complaints promptly and effectively, ensuring temperature logs and quality standards are consistently met, and coordinating daily with front desk staff to accommodate special guest requests. This multifaceted position demands exceptional organizational, communication, and management skills. Ultimately, it offers the potential for upward mobility towards a General Manager position within the Visions Hotels family, providing an attractive career advancement path for motivated leaders in the hospitality field. This is a full-time position with competitive compensation reflective of the responsibilities and growth potential inherent in this role.
The Operations Manager / Assistant General Manager position at Buffalo Marriott Niagara represents a significant opportunity for individuals passionate about the hospitality industry and ready to take the next step in their career journey. This role is designed for a leader who can oversee the critical functional areas of housekeeping, guest services, and front office operations with a keen eye for ensuring guest satisfaction, operational efficiency, and profitability. As an integral member of the Leadership Team, the Operations Manager supports the hotel's mission to deliver exceptional guest experiences while maintaining high standards of cleanliness and operational excellence.
This position carries significant responsibility, including supervising multiple departments and ensuring that all associates are trained thoroughly in safety, operational procedures, and customer service excellence. The successful candidate will be adept at managing group sales coordination, scheduling staff effectively according to occupancy trends, and maintaining inventory at optimal levels. They are expected to be hands-on and ready to take on several roles when necessary to support team members, including filling in as housekeeping attendant, front desk agent, or cook during critical times. A positive, guest-first attitude is paramount, with an emphasis on practicing efficient procedures and setting a role model example for the team.
Furthermore, the Operations Manager plays a vital role in handling guest complaints promptly and effectively, ensuring temperature logs and quality standards are consistently met, and coordinating daily with front desk staff to accommodate special guest requests. This multifaceted position demands exceptional organizational, communication, and management skills. Ultimately, it offers the potential for upward mobility towards a General Manager position within the Visions Hotels family, providing an attractive career advancement path for motivated leaders in the hospitality field. This is a full-time position with competitive compensation reflective of the responsibilities and growth potential inherent in this role.
Job Requirements
- High school diploma or equivalent
- minimum 3 years experience in hotel management or operations
- proven track record in managing housekeeping and front office teams
- ability to train and develop staff
- strong problem-solving skills
- flexible work schedule
- customer service oriented
- ability to work under pressure and handle emergencies
- reliable and punctual
- good physical stamina for active duties
- proficiency in English
- valid driver’s license if required for some duties
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- previous experience in hotel operations management
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- proficiency in hospitality software and tools
- knowledge of safety and operational standards
- ability to handle guest complaints professionally
- strong organizational and multitasking skills
- commitment to delivering exceptional guest service
- experience with inventory management
- understanding of housekeeping and front office operations
- ability to work flexible hours including weekends and holidays
Job Duties
- Housekeeping oversight
- front desk oversight
- group sales management
- manages functional areas to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum profitability
- provides training including safety and standard operation procedures
- serves as Leadership Team member and Manager on Duty
- establishes and implements hotel service standards
- acts as positive role model to staff
- maintains a guest-first attitude
- practices efficient procedures
- participates in hiring and disciplinary action
- schedules staff according to productivity and occupancy
- supervises housekeeping and front office work activities
- ensures efficient procedures among staff
- addresses guest complaints
- inspects guest rooms for brand compliance
- reports maintenance needs
- coordinates with front desk on guest requests
- monitors inventory and food quality
- orders and receives supplies
- executes deep cleaning per Brand Standards
- takes on multiple operational roles as needed
- serves as emergency resource for associates
Job Location
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