Job Overview
Compensation
Hourly
Range $14.25 - $22.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401K with company match
Tuition Reimbursement
Employee Stock Purchase Program
Job Description
Casa Del Mar Resort, located in the picturesque Ormond Beach, Florida, is a distinguished property that operates under the Hilton Grand Vacations (HGV) umbrella. Known for its exceptional hospitality and prime coastal location, the resort draws a diverse clientele seeking both relaxation and adventure. As part of a renowned brand, Casa Del Mar Resort prides itself on maintaining high standards of service, comfort, and guest satisfaction while fostering a welcoming atmosphere for visitors and staff alike. The resort offers a variety of amenities and recreational opportunities, providing guests with a complete vacation experience that emphasizes both luxury and convenience. The work environment is characterized by a strong commitment to quality, respect, and teamwork, making Casa Del Mar Resort a reputable and desirable place to work within the hospitality industry.
The role of Assistant General Manager at Casa Del Mar Resort is pivotal in supporting the overall operational leadership of the resort. This management position encompasses a broad range of responsibilities that directly influence the operational success, financial performance, and guest satisfaction of the property. The Assistant General Manager acts as the operational backbone, assisting in overseeing key departments such as front office, housekeeping, food and beverage, recreation, and engineering. This multifaceted role requires an individual who can effectively manage diverse teams, uphold service excellence, and ensure that property standards are consistently met or exceeded.
In this role, the Assistant General Manager works closely with the General Manager to implement operational strategies aligned with the resort's goals. They develop and execute initiatives that optimize resort operations, including setting clear objectives, enforcing policies, and delegating responsibilities to meet financial and operational benchmarks. The position demands a strong leadership presence, with an emphasis on creating and nurturing a positive work environment that maximizes both guest and employee satisfaction. This involves not only managing day-to-day operations but also participating in the strategic planning and business management of the resort, including budget preparation and resource allocation.
The Assistant General Manager represents Casa Del Mar Resort as a key leadership figure, fostering partnerships and maintaining effective communication with sales, marketing, rental business partners, HOA board members, owners, and guests. A critical aspect of the role is to ensure compliance with brand standards and organizational policies while addressing service issues proactively to uphold an exceptional owner and guest experience. The position offers extensive opportunities for professional growth and advancement within a company committed to employee development and well-being.
Employment with Casa Del Mar Resort comes with exceptional benefits, including immediate eligibility for health care options such as medical, dental, and vision insurance from day one. Other notable perks include recognition programs, travel discounts, generous paid vacation and sick leave, employee assistance programs, 401(k) plans with company match, tuition reimbursement, and stock purchase options. This comprehensive benefits package emphasizes the company’s dedication to supporting its employees’ physical, mental, and financial wellness.
Casa Del Mar Resort also embraces diversity and equal opportunity in its hiring process, ensuring a workplace that values and respects different backgrounds and perspectives. Accommodations are available for individuals with disabilities to enable full participation in the application and employment process. This commitment to inclusivity and employee support makes the Assistant General Manager position an attractive opportunity for experienced hospitality professionals seeking a challenging and rewarding career in resort management.
The role of Assistant General Manager at Casa Del Mar Resort is pivotal in supporting the overall operational leadership of the resort. This management position encompasses a broad range of responsibilities that directly influence the operational success, financial performance, and guest satisfaction of the property. The Assistant General Manager acts as the operational backbone, assisting in overseeing key departments such as front office, housekeeping, food and beverage, recreation, and engineering. This multifaceted role requires an individual who can effectively manage diverse teams, uphold service excellence, and ensure that property standards are consistently met or exceeded.
In this role, the Assistant General Manager works closely with the General Manager to implement operational strategies aligned with the resort's goals. They develop and execute initiatives that optimize resort operations, including setting clear objectives, enforcing policies, and delegating responsibilities to meet financial and operational benchmarks. The position demands a strong leadership presence, with an emphasis on creating and nurturing a positive work environment that maximizes both guest and employee satisfaction. This involves not only managing day-to-day operations but also participating in the strategic planning and business management of the resort, including budget preparation and resource allocation.
The Assistant General Manager represents Casa Del Mar Resort as a key leadership figure, fostering partnerships and maintaining effective communication with sales, marketing, rental business partners, HOA board members, owners, and guests. A critical aspect of the role is to ensure compliance with brand standards and organizational policies while addressing service issues proactively to uphold an exceptional owner and guest experience. The position offers extensive opportunities for professional growth and advancement within a company committed to employee development and well-being.
Employment with Casa Del Mar Resort comes with exceptional benefits, including immediate eligibility for health care options such as medical, dental, and vision insurance from day one. Other notable perks include recognition programs, travel discounts, generous paid vacation and sick leave, employee assistance programs, 401(k) plans with company match, tuition reimbursement, and stock purchase options. This comprehensive benefits package emphasizes the company’s dedication to supporting its employees’ physical, mental, and financial wellness.
Casa Del Mar Resort also embraces diversity and equal opportunity in its hiring process, ensuring a workplace that values and respects different backgrounds and perspectives. Accommodations are available for individuals with disabilities to enable full participation in the application and employment process. This commitment to inclusivity and employee support makes the Assistant General Manager position an attractive opportunity for experienced hospitality professionals seeking a challenging and rewarding career in resort management.
Job Requirements
- Bachelor’s degree strongly preferred, associates degree acceptable
- Minimum of 7 years related experience in a management role
- Experience in resort or hotel operations including oversight of multiple functional areas
- Knowledge of budget administration, labor management, and cost controls
- Strong leadership and coaching skills
- Excellent communication skills
- Ability to monitor and improve service delivery
- Experience with vacation ownership or HOA-managed resorts preferred
Job Qualifications
- Working knowledge of resort and hotel operations including oversight of front office, housekeeping, maintenance, and security
- Knowledge of budget administration, labor management, and cost controls
- Ability to monitor service delivery, conduct property inspections, identify operational issues, and implement corrective actions
- Demonstrated leadership, coaching, and performance management skills for department managers and supervisors
- Strong written and verbal communication skills with ability to lead meetings, support team member engagement, and maintain compliance with company policies and procedures
- Experience in vacation ownership, HOA-managed resorts, or branded resort operations strongly preferred
- Bachelor’s degree strongly preferred, associates degree acceptable
- Minimum of 7 years related experience in a management role
Job Duties
- Develop and execute initiatives for resort operations within designated site locations in alignment with the General Manager
- Maintain compliance with organizational, business, and financial regulations
- Manage and hold accountable various department heads, overseeing timetables, work schedules, management, and leadership of team members
- Oversee HR management practices executed by direct reports including recruitment, performance management, and corrective action in partnership with HR Business Partner
- Monitor all systems and processes impacting guest experience to ensure outstanding service and resolve service issues
- Conduct ongoing evaluations to maintain product and service quality standards, develop business strategies and initiate corrective actions
- Participate in development and oversight of HOA and operations budgets including forecasting and reporting
- Manage relationships, contracts, compliance, and interface issues with business supporters and suppliers
- Develop and nurture positive relationships with sales, marketing, rental business partners, HOA board members, owners, and guests
- Serve as a key leadership role at assigned locations working closely with the General Manager to ensure consistent messaging and goals
- Provide management oversight for food and beverage operations including scheduling, staffing, ordering, budgeting and financial accountability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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