Assistant General Manager

Supreme Dumplings is a renowned restaurant located in the Ala Moana Center in Honolulu, HI. Known for its authentic Taiwanese cuisine, Supreme Dumplings specializes in Xiao Long Bao, also known as soup dumplings, and other small bites that offer a deeply satisfying and genuine dining experience. The establishment is dedicated to providing exceptional quality, outstanding service, and excellent value to its guests. With a rich commitment to hospitality and operational excellence, Supreme Dumplings embraces the deep culinary traditions of Taiwan, crafting each dumpling fresh daily with time-honored techniques that make every meal memorable. The restaurant focuses not only on delighting guests but also on nurturing its team members and contributing positively to the communities it serves.

The Assistant General Manager role at Supreme Dumplings is a full-time, salaried, exempt position with an annual pay range of $75,000 to $85,000, along with eligibility to participate in the company bonus program. The actual salary will be determined based on the candidate’s experience, skills, and internal equity. This position reports directly to the General Manager and plays a critical leadership role in the daily operations of the restaurant. The Assistant General Manager is responsible for supporting the General Manager in ensuring exceptional guest experiences and operational excellence. Primary responsibilities include leading shifts with a strong focus on food quality, hospitality, cleanliness, and service speed, managing scheduling, inventory, labor planning, and cost controls, and ensuring adherence to company standards and procedures. The individual will act as the General Manager in their absence, stepping into the leadership role and representing the company’s commitment to excellence every day.

This leadership role is ideal for a restaurant professional seeking to advance into general management. The Assistant General Manager will help drive the financial performance of the restaurant by monitoring sales, labor, food costs, and profitability goals, as well as conducting inventory counts, purchasing, and waste reduction efforts. Developing and coaching a strong, high-performing team is also integral to this role, which includes recruiting, interviewing, hiring, training, and mentoring hourly team members and supervisors. Furthermore, the Assistant General Manager will foster a positive and accountable workplace culture and ensure compliance with Hawaii labor laws, company policies, and food safety standards to maintain a safe environment for guests and staff. Supreme Dumplings is committed to equal employment opportunity and creating an inclusive and respectful work environment for all.