Job Overview
Benefits
Bring your dog to work
education in basic dog obedience and training
Fun dynamic team culture
Career progression
Additional certification programs
Competitive wages
Paid Time Off
medical benefits
Dental Insurance
Vision Insurance
Referral program
employee discount
Pet rider program
Job Description
Dogtopia is the industry leader in dog daycare, boarding, and spa services, renowned for creating a safe, fun, and caring environment for dogs and their owners. With locations nationwide, Dogtopia has built a reputation for combining state-of-the-art facilities with a dedicated team committed to the well-being and happiness of every dog in their care. The company focuses on providing exceptional customer service alongside top-tier care for dogs through innovative play plans, educational training, and a fun-loving community atmosphere that pet owners trust and appreciate.
This opportunity is for the position of Assistant Manager at Dogtopia, a role designed for an energetic, organized, and business-minded individual who thrives in a team environment and is passionate about delivering outstanding customer service. The Assistant Manager will support the General Manager in leading and developing the team while maintaining the highest standards for customer experience and dog care. This full-time role offers a dynamic work culture where passion for animals meets professional growth. The Assistant Manager will be responsible for team management, financial oversight, and maintaining a clean and organized space that meets Dogtopia's safety and cleanliness standards.
The position encourages bringing your own dog to work after successful training completion, emphasizing Dogtopia's commitment to fostering a pet-friendly workplace. The Assistant Manager will boost team morale by implementing effective coaching strategies, maintaining schedules, and enforcing Dogtopia's established values known as Dogtopia-isms, which focus on loyalty, safety, enthusiasm, and living life to the fullest. This role thrives on maintaining high customer satisfaction, evident through continuous engagement with internal and external customers, proactive problem-solving involving dog behavior issues, and the ability to upscale services and revenue using dog evaluations.
As a leader, the Assistant Manager will facilitate team training in critical areas such as dog injury response, billing procedures, and complaint resolution, while also managing inventory and cleaning schedules to uphold a hygienic environment. This role includes various employee development functions like delivering performance reviews and fostering a positive culture that aligns with Dogtopia’s brand and mission.
Candidates with previous supervisory experience, preferably in a franchise environment, who have excellent communication, organization, and analytical skills will find this position fulfilling and rewarding. The role requires a flexible schedule that includes early mornings, evenings, and some weekends or holidays, accommodating the needs of both customers and the furry guests. Dogtopia offers competitive wages, benefits including medical, dental and vision insurance, paid time off, and opportunities for career advancement and additional certifications, making it an attractive employment option for those seeking a meaningful career in pet care management.
This opportunity is for the position of Assistant Manager at Dogtopia, a role designed for an energetic, organized, and business-minded individual who thrives in a team environment and is passionate about delivering outstanding customer service. The Assistant Manager will support the General Manager in leading and developing the team while maintaining the highest standards for customer experience and dog care. This full-time role offers a dynamic work culture where passion for animals meets professional growth. The Assistant Manager will be responsible for team management, financial oversight, and maintaining a clean and organized space that meets Dogtopia's safety and cleanliness standards.
The position encourages bringing your own dog to work after successful training completion, emphasizing Dogtopia's commitment to fostering a pet-friendly workplace. The Assistant Manager will boost team morale by implementing effective coaching strategies, maintaining schedules, and enforcing Dogtopia's established values known as Dogtopia-isms, which focus on loyalty, safety, enthusiasm, and living life to the fullest. This role thrives on maintaining high customer satisfaction, evident through continuous engagement with internal and external customers, proactive problem-solving involving dog behavior issues, and the ability to upscale services and revenue using dog evaluations.
As a leader, the Assistant Manager will facilitate team training in critical areas such as dog injury response, billing procedures, and complaint resolution, while also managing inventory and cleaning schedules to uphold a hygienic environment. This role includes various employee development functions like delivering performance reviews and fostering a positive culture that aligns with Dogtopia’s brand and mission.
Candidates with previous supervisory experience, preferably in a franchise environment, who have excellent communication, organization, and analytical skills will find this position fulfilling and rewarding. The role requires a flexible schedule that includes early mornings, evenings, and some weekends or holidays, accommodating the needs of both customers and the furry guests. Dogtopia offers competitive wages, benefits including medical, dental and vision insurance, paid time off, and opportunities for career advancement and additional certifications, making it an attractive employment option for those seeking a meaningful career in pet care management.
Job Requirements
- must love dogs
- high school diploma or equivalent
- at least one year of experience managing others in a supervisory role in a professional environment
- flexibility to work a non-traditional schedule including early morning, late evening, weekends, and holidays
- ability to stand and walk for prolonged periods and lift up to 50 pounds
- excellent verbal and written communication skills
- strong supervisory and delegation skills
- excellent organizational skills and attention to detail
- excellent interpersonal and customer service skills
- proficiency with Microsoft Office Suite or related software and POS systems
Job Qualifications
- high school diploma or equivalent
- at least one year of experience managing others in a supervisory role in a professional environment
- strong supervisory and delegation skills
- excellent verbal and written communication skills
- excellent interpersonal skills for internal and external customers
- excellent sales and customer service skills
- excellent organizational skills and attention to detail
- strong analytical and problem-solving skills
- proficient with Microsoft Office Suite or related software and POS systems
Job Duties
- assist in creating staff schedules and help monitor daily schedules
- maintain optimum staffing and development with all employees
- lead by example by coaching all on contributing to a positive team-oriented culture
- deliver written performance reviews and give employees positive acknowledgment
- help coach the staff on Dogtopia-isms
- maintain and update cleaning schedule and hold team accountable to safety and cleaning standards
- dismiss dogs proactively with ongoing behavior issues and monitor action plans
Job Location
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