Assistant General Manager

Hampton Inn & Suites Toledo-Perrysburg is a distinguished hotel property managed by MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR operates a significant portfolio comprising 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR is a leader in the hospitality industry renowned for its excellence and innovation. The company manages hotels under numerous acclaimed brands including Marriott and Hilton and has been recognized with prestigious awards such as the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. The Hampton Inn & Suites Toledo-Perrysburg embodies MCR’s commitment to superior guest experiences, cleanliness, and team collaboration while upholding the highest standards of quality and consistency.

The Assistant General Manager (AGM) role at the Hampton Inn & Suites Toledo-Perrysburg is a pivotal leadership position designed to uphold MCR's universal standards emphasizing cleanliness, friendliness, teamwork, and quality. The AGM is responsible for daily hotel operations supervision, ensuring that all guest areas and rooms meet the brand’s rigorous cleanliness standards. This role demands active involvement in guest relations, training new team members, managing shifts efficiently, and supporting the General Manager in various administrative functions such as inventory management, auditing, and reporting. The Assistant General Manager plays a crucial role in fostering a positive culture among team members, driving high guest satisfaction scores, and ensuring adherence to hotel policies and safety regulations.

This is a full-time position requiring a candidate who can handle the pace and pressure of a busy hotel environment with grace and professionalism. The AGM must possess strong leadership qualities, excellent communication skills, and the ability to work collaboratively with all departments. They are expected to be a visible presence during peak operational times such as guest check-ins and meal periods, providing supervision and support to the guest service team. The role also includes responsibilities like conducting room inspections, overseeing preventative maintenance, managing work schedules, and covering open department head shifts when necessary. Strong technological proficiency and financial skills are essential as the AGM will handle purchase orders, invoices, and review time clock punches.

The ideal candidate will have previous supervisory experience, preferably within the hospitality sector including rooms and food and beverage departments, and a Bachelor’s or Associate’s degree is preferred. Candidates must demonstrate a can-do attitude, ability to follow established guidelines, and strong decision-making capabilities. This position requires the individual to be at least 18 years old, hold a valid driver’s license, and be willing to work varied schedules including evenings, nights, weekends, and holidays.

At MCR, the Assistant General Manager will have access to excellent benefits including health, dental, and vision insurance after 30 days of employment for full-time team members, paid time off, retirement options, hotel discounts, weekly pay, and referral bonuses. The company encourages career advancement and upward mobility, supporting employees with continuous training and development opportunities. The AGM role is essential to maintaining the high standards MCR is known for, ensuring that every guest experiences the warm hospitality and impeccable service that defines the Hampton Inn & Suites Toledo-Perrysburg.