Assistant General Manager

Richmond, VA, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

This position is with a hotel company that operates within the hospitality industry, providing guests with quality accommodations and exceptional customer service. The company focuses on delivering a superior guest experience and maintaining high operational standards across all departments. Known for its commitment to excellence, the hotel emphasizes teamwork, professional development, and guest satisfaction. The environment fosters a positive work culture that encourages collaboration among staff and supports growth opportunities within the hospitality field.

The role of Assistant General Manager is a key leadership position responsible for the seamless operation of the hotel. This position directly supports the General Manager and acts as their backup, ensuring that all hotel functions operate smoothly. Given the 24/7 nature of the hospitality business, the Assistant General Manager must possess flexible working hours with availability beyond scheduled shifts. This includes being accessible to staff and the property even when not physically present, demonstrating a strong commitment to the people and overall success of the business. The role involves supervising front desk staff, fostering a positive work environment, handling guest concerns promptly, and collaborating with other departments to drive revenue and operational excellence. Day-to-day responsibilities include managing staff performance, conducting meetings and training sessions, addressing emergencies, and maintaining compliance with company policies. The Assistant General Manager is also involved in administrative duties such as payroll reporting, financial reconciliations, and inventory management. Additionally, the position requires active participation in hotel safety protocols and ensuring adherence to company standards. The role demands a high level of leadership and organizational skills, with a focus on providing exceptional service and operational efficiency in a dynamic hospitality setting.

Job Requirements

Bachelor's degree from an accredited university or solid hospitality work experience
Minimum 2 years brand experience
Excellent leadership skills
Ability to manage hourly staff
Excellent written and oral communication skills

Job Qualifications

Bachelor's degree from an accredited university or solid hospitality work experience
Minimum 2 years brand experience
Excellent leadership skills and ability to manage hourly staff
Excellent written and oral communication skills

Job Duties

Directly supervise, lead, and train the front desk staff in collaboration with the General Manager
Foster a positive work environment and promote teamwork and collaboration
Provide excellent customer service and address guest concerns
Work daily shifts on the front desk during periods of slow business and while Guest Service Agents are on breaks
Monitor Front Desk Agent performance and work alongside the General Manager to conduct disciplinary actions if needed
Lead staff meetings and brand training with Guest Service Agents
Serve as the main contact during call-outs and fill-in for shifts as needed
Drive revenue and collaborate with the Director of Sales as needed
Attend revenue calls
Assist with the management of group bookings
Understand the Daly Detective Lead Program and promote active participation by the front desk team
Compute timecards daily, reconcile housekeeping reports, maintain room inventories, and complete Daily Payroll Report if requested by the General Manager
Complete Daily Business Reports, review audit, count money, and make deposits in the General Manager's absence
Run Direct Bill Statements and mail on a weekly basis, enter payments as received
Assist in recruiting, training, and supervising hotel employees
Assist other hotel departments as needed
Inspect 50% of guest rooms monthly (25% if the hotel has more than 120 rooms) for General Manager's inspection
Monitor onsite safety measures and lead team safety meetings
Train under and assist the General Manager in all property operations and act for General Manager in his/her absence
Complete Daly Seven Inc. and/or Franchise Company training as required, including the Daly Seven AGM MVP Program
Ensure Daly Seven Inc. policies and Franchise standards are consistently met and documented
Perform any other duties as assigned by the General Manager
Investigate alleged injuries, accidents, or other incidents, completing incident reports
Know where gas, electric, water cut off, and breakers are located
Know location of emergency lights
Know the location of the ADA box and how to use it
Assistant General Manager must be able to lift 30 pounds, bend, stoop, and go up and down stairs
Assistant General Manager is required to seek assistance if unable to perform the essential functions of their role