Assistant General Manager

Winston-Salem, NC, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $24.25

Work Schedule

Standard Hours

Weekend Shifts

Benefits

50 percent dining and carryout discount

40 percent retail wine discount

20 percent discount on retail and private events

Medical insurance

Prescription coverage

Dental Insurance

Vision Insurance

telehealth

Wellness discount

401(k) with Company Match

Health savings account

Flexible spending account

long-term disability insurance

Voluntary Short-term Disability

Basic Life and AD&D insurance

Paid parental leave

Paid Time Off

Team member relief program

mental health support

Employee Discounts

Referral bonuses

Career development opportunities

Job Description

Cooper's Hawk is a renowned lifestyle brand that combines a Napa-style tasting room, wine-inspired retail, and a full-service restaurant with a bar and private event spaces, providing a modern yet casual dining experience. Established in 2005, it has significantly expanded its influence in the culinary and wine community, becoming a favorite destination for guests seeking both gourmet meals and exceptional wines. The scratch-kitchen menu is thoughtfully crafted to complement the award-winning wines offered, enhancing the overall experience. Cooper's Hawk also boasts one of the largest Wine Club programs globally, delivered with exclusive membership benefits that include curated dining and travel experiences. The company's expansion through ventures like Piccolo Buco brings distinctive flavors such as those of Rome to its patrons, establishing a vibrant and diverse culinary brand.

The role of Assistant General Manager at Cooper's Hawk is a pivotal leadership position within this busy, full-service restaurant environment that includes the kitchens, retail tasting room, and engaging Wine Club activities. The Assistant General Manager supports the General Manager in achieving operational excellence, delivering outstanding hospitality, and fostering a strong wine community. Responsibilities cover a broad array of functions including overseeing restaurant operations, managing front-of-house scheduling, ensuring adherence to food and service standards, policy enforcement, participation in inventory and financial reporting, and promoting teamwork across departments.

In this role, leadership and development of team members are paramount - from managers to hourly staff - through coaching, mentoring, training, and maintaining a safe and healthy workplace. The Assistant General Manager embodies the values of Cooper's Hawk, inspiring passion, pride, and professionalism within the team while helping to cultivate an inclusive and positive culture. A notable part of the position is actively contributing to the growth of the Wine Club community by ensuring team members are equipped and motivated to educate and engage guests.

Candidates for this position should have relevant supervisory experience, preferably in scratch kitchen full-service restaurants, and demonstrate strong communication and financial skills. Physical requirements include the ability to lift up to 40 lbs, stand for extended periods, and commit to a flexible schedule with long hours, including weekends and holidays. The position offers a rich benefits package, including dining discounts, medical care, financial planning options, wellness support, paid leave, and many career growth opportunities. Cooper's Hawk values equal employment opportunities and is committed to reasonable accommodations throughout the hiring process, promoting an equitable workplace for all applicants.

Job Requirements

minimum age requirement of 21 years
must be able to lift and carry up to 40 lbs
must be able to stand for at least 10 hours per shift
must have the ability to work 50-60 hours per week
must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
maintains a professional image by adhering to guidelines listed in the team member handbook

Job Qualifications

3-4 years of supervisory experience in a full-service restaurant
scratch kitchen experience preferred
excellent verbal and written communication skills
ability to read, understand and communicate in English
demonstrates financial acumen
proficient in microsoft office suite
is results-driven
able to coach team to hit restaurant targets
preferred certifications include servsafe and state/local licensing requirements

Job Duties

oversee overall restaurant operations and departments to include service and tasting room
review and approve front-of-house schedules in a timely manner
ensure execution of food and service standards during shifts
ensure policies and operating systems are followed
assist with weekly inventory procedures and financial reporting
use tools like pos systems, scheduling software, inventory systems, and microsoft office to stay organized
participate in hourly team member hiring and onboarding