Assistant General Manager

Wilmington, NC, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $44,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid training

Company culture

Job Description

Crown Hotel & Travel Management, LLC is a distinguished company operating in the hospitality industry, providing exceptional hotel and travel management services. As a reputable establishment, Crown Hotel & Travel Management, LLC is known for maintaining high standards in accommodation, customer service, and operational efficiency. This company offers a diverse range of career opportunities allowing professionals to grow and thrive within the hotel management sector. Employees benefit from a supportive work environment that fosters learning, development, and upward mobility. Crown Hotel & Travel Management, LLC is dedicated to delivering outstanding experiences to its guests by upholding brand standards and service excellence across all its properties.

The Assistant General Manager position at Crown Hotel & Travel Management, LLC is a full-time role that offers a chance to contribute meaningfully to the daily operations and success of the hotel. This critical leadership role supports the General Manager by overseeing hotel team management, particularly focusing on front desk operations and guest relations. The Assistant General Manager is charged with implementing the hotel’s policies, coaching staff, managing scheduling, and handling financial procedures such as billing and accounts receivable. They ensure compliance with safety standards and deliver excellent customer service that enhances guest satisfaction.

This role requires a proactive leader capable of managing multiple responsibilities simultaneously while maintaining a welcoming atmosphere for guests and employees alike. The ideal candidate will actively participate in front office meetings and collaborate with department heads to streamline operations and meet business objectives. Additionally, they handle guest complaints with professionalism, ensuring effective problem resolution and a positive hospitality experience. With a focus on staff development, the Assistant General Manager conducts performance evaluations and fosters a positive culture aligned with the company’s values.

Crown Hotel & Travel Management, LLC offers excellent benefits to its full-time employees, including health insurance covering medical, dental, and vision plans, an enhanced paid time off policy, paid training, and a fantastic company culture that supports employee engagement and wellness. This role is well-suited for experienced hotel management professionals passionate about hospitality who seek a rewarding career with growth potential in a dynamic setting.

Job Requirements

high school diploma or equivalent
previous customer service experience of at least one year
branded hotel experience
knowledge of computer systems including Microsoft Word and Excel
valid driver's license
ability to communicate effectively in English
physical ability to perform tasks including walking, climbing stairs, kneeling, reaching, crawling, twisting torso, and lifting up to 20 pounds
ability to handle multiple tasks simultaneously
excellent organizational and interpersonal skills
ability to resolve conflicts and handle guest issues tactfully
meet legal age requirements
maintain high standards of personal hygiene and appearance

Job Qualifications

Ihg and/or Hotelkey experience highly recommended
previous front office supervisory or management experience in a hotel setting highly recommended
one year of customer service experience required
branded hotel experience required
ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
ability to use moderately complex computer systems
effective presentation and communication skills
knowledge of safety and security policies
strong conflict resolution and interpersonal skills
excellent organizational abilities
proficiency in English communication
report writing skills
basic math skills
problem-solving ability
ability to interpret written, oral, diagram, or schedule instructions
knowledge of Microsoft Word and Excel
meet legal age requirements
valid driver's license
high school diploma or equivalent
ability to multitask with basic computer knowledge
excellent communication and interpersonal skills
good organization and time management
ability to perform physical tasks such as walking, climbing stairs, kneeling, reaching, crawling, twisting torso
ability to lift and carry up to 20 pounds
maintain high personal hygiene and appearance

Job Duties

Hire, train and supervise hotel team with a focus on front desk agents
conduct performance evaluations and coach associates
maintain hotel standards set by brand and management company
operate hotel in General Manager's absence
assist with scheduling, billing and accounts receivable
plan, organize, assign and coordinate daily activities and special projects to ensure guest service standards
monitor payroll budget to align labor costs with forecast
handle guest complaints with effective solutions
resolve rate conflicts and facility issues
manage information systems for file maintenance and reports
conduct front office staff meetings to provide training and foster positive work environment
attend hotel staff meetings and coordinate with department heads
establish and enforce front office policies and safety regulations
assign duties and monitor staff performance
collaborate with department heads to coordinate activities
respond to inquiries about hotel services, registration, and local attractions
process advance registration payments
personally greet VIP guests
issue instructions to hotel team as guided by General Manager
review group resumes, event schedules and daily reports for staffing
prepare and modify weekly schedule based on business needs
review and approve payroll reports
submit and follow up on maintenance work orders
perform subordinate duties as needed