Assistant General Manager

Shake Shack is a renowned hospitality brand that began as a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, a celebrated restaurateur and author, Shake Shack has grown into one of the fastest-expanding chains known for its commitment to quality food and exceptional hospitality. The company’s mission, Stand For Something Good, emphasizes doing the right thing for its employees, guests, and communities. Shake Shack blends its roots in fine dining with a strong community focus, creating unforgettable dining experiences marked by high standards and a welcoming environment. Each restaurant operates with a dedication to quality, from ingredient sourcing to customer service, and the company fosters a culture that values inclusivity, teamwork, and opportunities for personal and professional growth.

Located at 12 S Michigan Avenue in Chicago, IL, this Shake Shack location seeks an experienced Restaurant General Manager to lead, inspire, and develop a high-performing team. As a member of the ShackFam, you will have access to comprehensive mentorship, ongoing training, and meaningful chances to impact both the business and the local community. The role is full-time and offers a competitive salary range from $59,841.60 to $76,939.20, along with a robust benefits package.

This leadership position is crucial to maintaining Shake Shack’s top-notch standards of excellence and hospitality. The General Manager will be responsible for overseeing daily restaurant operations in a fast-paced, high-volume environment, ensuring quality control, inventory management, and compliance with health and safety regulations. Additionally, this role requires financial acumen for budgeting, payroll management, and profitability tracking. The successful candidate will champion hospitality by motivating and mentoring team members to deliver outstanding guest experiences consistently.

The General Manager will not only manage internal operations but also promote the Shake Shack brand within the local community through events and word-of-mouth marketing. This role demands strong leadership skills, a deep understanding of restaurant operations including personnel management, food safety, purchasing, and sanitation standards. It also requires the ability to adapt to flexible working hours and a passion for fostering an inclusive and collaborative workplace culture.

At Shake Shack, employees enjoy a positive work environment that encourages authenticity, creativity, and collaboration. The company offers weekly pay, performance bonuses, and meal discounts, along with exclusive corporate discounts for travel, electronics, wellness, and leisure activities. Comprehensive medical, dental, and vision insurance, employer-paid life and disability insurance, a 401k plan with company match, paid time off, and parental leave are all part of the comprehensive benefits package. Employees also have access to an Employee Assistance Program from day one, pre-tax commuter and parking benefits, flexible spending accounts, and numerous opportunities for growth and development.

Echoing its commitment to equality and diversity, Shake Shack is an Equal Opportunity Employer, ensuring all applicants receive fair consideration regardless of race, gender identity, sexual orientation, disability, age, or veteran status, among other protected characteristics. Joining Shake Shack means joining a company that stands for something good, invested in its people and communities, and dedicated to crafting unforgettable hospitality experiences every day.