Assistant General Manager

Hotel 48 Lex is a premier hospitality establishment located in the heart of New York City, known for its commitment to delivering exceptional service and an unforgettable guest experience. As a distinguished property under the hospitality management banner, Hotel 48 Lex prides itself on blending classic elegance with modern comforts, providing travelers with a luxurious and welcoming environment. The hotel's location offers guests easy access to Manhattan's vibrant cultural landmarks, dining, shopping, and entertainment, positioning it as a preferred choice for both business and leisure travelers.

The role of Assistant General Manager at Hotel 48 Lex is a critical leadership position focused on overseeing daily hotel operations and ensuring departmental performance aligns with the highest standards of service and hospitality. This full-time position offers competitive compensation ranging from $90,000 to $100,000 per year, reflecting the importance of the role in sustaining the hotel’s reputation for excellence. The Assistant General Manager works closely with the General Manager to optimize operational workflows, bolster guest satisfaction, and enhance financial outcomes.

In this leadership capacity, the Assistant General Manager will take charge of interviewing, selecting, training, scheduling, coaching, and supporting hotel associates to uphold brand standards and the core values of hospitality management. They will carefully monitor guest satisfaction scores, lead initiatives to improve service quality, and act swiftly to resolve customer complaints. The role involves comprehensive oversight of multiple departments to ensure a seamless guest experience, including managing property accounting functions such as accounts payable and receivable, audits, payroll coordination, and compliance with internal audit standards.

In addition to operational responsibilities, the Assistant General Manager will engage with sales staff to implement strategies aimed at increasing occupancy and revenue and oversee the maintenance and optimal performance of front office systems and equipment. Safety is a top priority, with duties encompassing participation in the hotel’s safety committee and adherence to OSHA and MSDS standards to promote a secure working environment.

Ideal candidates should possess an associate or bachelor's degree and have intermediate knowledge of hotel operations. They must be prepared for a dynamic work environment that includes variable schedules, holidays, weekends, and alternate shifts. Physical demands include standing for extended periods, walking, and lifting up to 25 pounds. Hotel 48 Lex fosters a culture grounded in core beliefs such as valuing people as capabilities, serving with heart, striving for excellence, staying agile, and owning responsibilities.

Career growth is clearly outlined with advancement opportunities from Assistant General Manager to General Manager, Area General Manager, and Regional Director of Operations. This pathway provides professional development and leadership opportunities for driven individuals eager to contribute to a thriving hospitality operation in the competitive New York City market. If you are a dedicated hospitality professional committed to excellence, this role offers an unmatched opportunity to impact guest experiences and operational success at a celebrated hotel destination.