Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $24.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
employee recognition programs
Job Description
Urban Air Adventure Parks is the leading indoor adventure park operator globally, headquartered in Dallas, Texas. It is recognized as the pioneer of the indoor adventure park concept and continues to set the standard in location-based entertainment. Urban Air's primary mission is to encourage children to have fun while inspiring them to aim higher and achieve goals they once thought unattainable. The company has built a strong reputation by combining thrilling attractions, engaging entertainment, and a family-friendly atmosphere designed to create memorable experiences for guests of all ages. Urban Air Daytona Beach operates under this renowned brand, offering an exciting destination filled with activities that promote physical activity and social interaction in a safe and controlled environment.
The role of Assistant General Manager at Urban Air Daytona Beach is a pivotal position focused on leading and sustaining the operational excellence of the park. This role involves motivating a dynamic team, fostering accountability, and delivering outstanding customer service while upholding the company's culture of "Activating Awesome." The Assistant General Manager provides comprehensive leadership, supervision, and strategic direction to staff, ensuring that business goals are met and exceeded through effective management of all operational aspects including entertainment, food and beverage, attractions, and property maintenance. This leadership role demands the capability to develop and implement staff training, retain talent, and cultivate a supportive work environment that motivates employees and maximizes productivity.
Key responsibilities in this role include directing team members to achieve high performance, assisting with hiring and staff retention, creating effective work schedules, leading staff motivation efforts, and managing inventory and expense control. The Assistant General Manager must also ensure the execution of all employee recognition and incentive programs, maintain a safe and clean environment for both guests and staff, and continuously improve operational execution through strict adherence to Urban Air's standards. This role requires a leader who can adapt to the fast-paced, often noisy environment of an indoor adventure park while maintaining professional grooming, conduct, and communication standards. The position also demands flexibility to work during weekends, evenings, and holidays to support the operational needs of the park.
The ideal candidate will have at least three years of supervisory or management experience, preferably within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. The candidate should possess strong computer skills, including proficiency in Microsoft Office applications, excellent communication capabilities, and a positive, energetic attitude that inspires those around them. CPR/First Aid certification is preferred but not mandatory. Urban Air values diversity and seeks a leader who embraces inclusivity and demonstrates excellent judgment in decision-making. This opportunity not only supports career growth within a recognized industry leader but also offers the chance to be part of a vibrant company culture dedicated to providing fun and rewarding experiences for families and employees alike.
The role of Assistant General Manager at Urban Air Daytona Beach is a pivotal position focused on leading and sustaining the operational excellence of the park. This role involves motivating a dynamic team, fostering accountability, and delivering outstanding customer service while upholding the company's culture of "Activating Awesome." The Assistant General Manager provides comprehensive leadership, supervision, and strategic direction to staff, ensuring that business goals are met and exceeded through effective management of all operational aspects including entertainment, food and beverage, attractions, and property maintenance. This leadership role demands the capability to develop and implement staff training, retain talent, and cultivate a supportive work environment that motivates employees and maximizes productivity.
Key responsibilities in this role include directing team members to achieve high performance, assisting with hiring and staff retention, creating effective work schedules, leading staff motivation efforts, and managing inventory and expense control. The Assistant General Manager must also ensure the execution of all employee recognition and incentive programs, maintain a safe and clean environment for both guests and staff, and continuously improve operational execution through strict adherence to Urban Air's standards. This role requires a leader who can adapt to the fast-paced, often noisy environment of an indoor adventure park while maintaining professional grooming, conduct, and communication standards. The position also demands flexibility to work during weekends, evenings, and holidays to support the operational needs of the park.
The ideal candidate will have at least three years of supervisory or management experience, preferably within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. The candidate should possess strong computer skills, including proficiency in Microsoft Office applications, excellent communication capabilities, and a positive, energetic attitude that inspires those around them. CPR/First Aid certification is preferred but not mandatory. Urban Air values diversity and seeks a leader who embraces inclusivity and demonstrates excellent judgment in decision-making. This opportunity not only supports career growth within a recognized industry leader but also offers the chance to be part of a vibrant company culture dedicated to providing fun and rewarding experiences for families and employees alike.
Job Requirements
- High school diploma or equivalent
- 3+ years of supervisory or management experience in hospitality
- Ability to pass a thorough background check
- Ability to work weekends, evenings and holidays
- Physical ability to stand for extended periods
- Ability to lift and carry up to 30 pounds
- Regular and predictable attendance
- Effective verbal and written communication skills
- Computer literacy including Microsoft Office
- Ability to work in a noisy and fast-paced environment
- Positive attitude and professional conduct
Job Qualifications
- Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 3+ years' supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
