Job Overview
Compensation
Salary
Range $58,000.00 - $65,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance incentives
flexible scheduling
Professional development opportunities
Employee assistance program
Job Description
Peregrine Hospitality is a respected hospitality company known for managing high-quality hotel and resort properties with a commitment to excellence in guest service and operational integrity. The company prides itself on maintaining high brand standards and providing exceptional experiences to guests while fostering a positive and professional work environment for employees. Known for its dynamic and employee-focused culture, Peregrine Hospitality upholds principles of diversity, equity, and inclusion, making it an equal opportunity employer that welcomes a broad range of applicants. The company supports its employees with ongoing development opportunities, competitive compensation, and a commitment to workplace safety and fairness. The property where the Assistant General Manager role is positioned benefits from this corporate support, embracing the vision and mission of delivering superior resort experiences to guests and ensuring smooth operational performance across departments.
The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager with the development and execution of all hotel operations while maintaining the integrity of the hotel’s service standards. Serving as the right hand to the General Manager, the AGM oversees daily operations across all resort departments such as Front Office, Housekeeping, Maintenance, Banquets, and Food & Beverage. This leadership role requires ensuring positive, professional relationships with guests, employees, sales teams, and vendors, while managing key financial aspects of the property. The AGM’s responsibilities include verifying compliance with brand standards, maintaining licenses and permits, ensuring safety and OSHA compliance, and overseeing various operational and financial reports to enhance productivity and reduce costs. A significant part of the role involves team leadership and development, including coaching, scheduling, and fostering a culture of high performance and positive employee engagement.
In addition to managing the operational and financial sides of the resort, the Assistant General Manager is deeply involved in enhancing the guest experience by being approachable, proactive in dealing with guest concerns, and motivating staff to excel in customer service. The role demands excellent communication, leadership, and organizational skills, along with a proactive and creative vision for continuous improvement. The Assistant General Manager sets clear performance expectations, participates in annual quality audits, and ensures thorough orientation of new team members. This role requires working flexible shifts based on business needs, with a pay range of $58,000 to $65,000 annually and eligibility for performance-based incentives. Physical demands include the ability to lift up to 50 pounds, stand and walk for extended periods, and perform activities such as bending, twisting, pushing, and pulling.
Overall, the Assistant General Manager position at Peregrine Hospitality offers a dynamic and challenging opportunity to advance a career in hotel management by contributing to both the operational success and guest satisfaction of a reputed resort property. The role promises engagement with a professional team, opportunities for leadership development, and the chance to positively impact both employee morale and guest experiences while working in a supportive and inclusive environment.
The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager with the development and execution of all hotel operations while maintaining the integrity of the hotel’s service standards. Serving as the right hand to the General Manager, the AGM oversees daily operations across all resort departments such as Front Office, Housekeeping, Maintenance, Banquets, and Food & Beverage. This leadership role requires ensuring positive, professional relationships with guests, employees, sales teams, and vendors, while managing key financial aspects of the property. The AGM’s responsibilities include verifying compliance with brand standards, maintaining licenses and permits, ensuring safety and OSHA compliance, and overseeing various operational and financial reports to enhance productivity and reduce costs. A significant part of the role involves team leadership and development, including coaching, scheduling, and fostering a culture of high performance and positive employee engagement.
In addition to managing the operational and financial sides of the resort, the Assistant General Manager is deeply involved in enhancing the guest experience by being approachable, proactive in dealing with guest concerns, and motivating staff to excel in customer service. The role demands excellent communication, leadership, and organizational skills, along with a proactive and creative vision for continuous improvement. The Assistant General Manager sets clear performance expectations, participates in annual quality audits, and ensures thorough orientation of new team members. This role requires working flexible shifts based on business needs, with a pay range of $58,000 to $65,000 annually and eligibility for performance-based incentives. Physical demands include the ability to lift up to 50 pounds, stand and walk for extended periods, and perform activities such as bending, twisting, pushing, and pulling.
Overall, the Assistant General Manager position at Peregrine Hospitality offers a dynamic and challenging opportunity to advance a career in hotel management by contributing to both the operational success and guest satisfaction of a reputed resort property. The role promises engagement with a professional team, opportunities for leadership development, and the chance to positively impact both employee morale and guest experiences while working in a supportive and inclusive environment.
Job Requirements
- Bachelor's degree is required or an equivalent combination of education and experience
- Minimum 3 years of hotel management experience
- Will be required to work flexible scheduled shifts based on business needs
- Ability to lift and/or carry up to 50 pounds frequently
- Ability to stand and walk for extended periods of time
- Ability to hear, understand and communicate orally and in writing
- Ability to bend, twist, push, pull, stoop, and kneel
- Maintaining confidentiality and sensitive information
Job Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Minimum 3 years of hotel management experience
- Experience with Hilton is preferred
- Excellent communication skills
- Strong computer skills and proficiency in Microsoft Office
- Proven leadership skills in a dynamic environment
- Ability to set goals and objectives
- Strong organizational skills
- Ability to work cohesively with co-workers and departments
- Ability to build morale and promote positive employee engagement
- Ability to maintain confidentiality
- Ability to read, comprehend, and write instructions, correspondence, reports, and memos
- Ability to communicate verbally and electronically
- Ability to effectively present information to various audiences
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to understand guest service needs
Job Duties
- Assisting the operational and financial management of the property
- Verifies that all brand standards are being maintained in each area of the property
- Verifies that all team members meet or exceed all brand requirements
- Manages the operation of all property departments
- Maintains current licenses and permits as prescribed by local, state, and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Complies with all corporate accounting procedures
- Performs required annual quality audit with GM
- Supporting the management and development of departmental teams
- Stays readily available/approachable for all employees
- Extends professionalism and courtesy to employees at all times
- Leads by example demonstrating self-confidence, energy, and enthusiasm
- Assists/teaches team managers scheduling (using scheduling tool) against guest and hours/occupied room goals
- Makes sure that staffing levels are appropriate to exceed guest expectations
- Sets clear performance expectations with the General Manager
- Assists team supervisors with constructive coaching and counseling
- Solicits feedback for continuous improvement
- Managing the guest experience
- Extends professionalism and courtesy to guests at all times
- Motivates and encourages staff to solve guest and employee-related concerns
- Provides excellent customer service by being readily available/approachable to all guests
- Takes proactive approaches when dealing with guest concerns
- Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Takes proactive approaches when dealing with employee concerns
- Performs other duties as assigned and needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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