Assistant General Manager

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $130,000.00 - $160,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Bonus opportunities

Employee Discounts

Career Development

Job Description

Aksarben Heating, Air Conditioning, Plumbing is a well-established home services company based in Omaha, Nebraska, recognized for delivering top-tier heating, cooling, and plumbing solutions to residential customers. As a trusted leader in the industry, Aksarben is committed to quality workmanship, customer satisfaction, and continuous business growth. The company operates with a customer-first philosophy and strives to maintain a collaborative work environment that promotes teamwork, professional development, and operational excellence across all levels of service. With a strong presence in the Omaha area, Aksarben Heating, Air Conditioning, and Plumbing has built a reputation for reliability, expertise, and exceptional service standards in HVAC and plumbing services.

The company is currently seeking an experienced HVAC Assistant General Manager to oversee its Residential Service and Installation division. This senior leadership role is pivotal in managing and optimizing daily service center operations to ensure smooth functioning, profitability, and exceptional customer service. The Assistant General Manager will play a key role in executing operational strategies, managing staff, and supporting the General Manager to foster a culture of continuous improvement, high performance, and customer satisfaction. This position offers a competitive salary ranging from $130,000 to $160,000 annually with bonus potential that could push total compensation to $200,000. It is an excellent opportunity for a seasoned HVAC professional who is passionate about leadership, operational management, and driving business success in a home services environment.

In this role, the Assistant General Manager will be responsible for leading the designated service center operations, including staff management such as hiring, training, disciplining, evaluating performance, and scheduling. The role requires implementing and managing operational plans and budgets to meet profit and growth targets, maintaining key operational statistics like call tracking and daily sales, and ensuring compliance with safety and regulatory standards. The position also entails supporting sales generation activities, resolving customer issues promptly, and ensuring the highest possible quality of installation and service work. Coordination with warehousing and inventory management functions is also part of the responsibility to maintain efficient service delivery.

The ideal candidate will possess strong leadership skills, technical knowledge in plumbing, electricity, and air flow, and an ability to manage diverse teams in a fast-paced, customer-focused setting. This leadership opportunity allows a dedicated professional to contribute meaningfully to a company that values equal employment opportunities, diversity, and reasonable accommodations to support employee well-being and productivity.

Job Requirements

High school diploma or GED
4-6 years of experience in service operations management
Related experience or advanced training or equivalent education and experience
Working knowledge of plumbing, electricity and air flow
Trade licensure desired
Valid driver’s license
Working knowledge of local codes and industry standards
Strong supervisory, communication, computer and mathematical skills.

Job Qualifications

A high school diploma or general education degree (GED) with 4-6 years of experience in service operations management
Related experience and/or advanced training or equivalent combination of education and experience
Bachelor’s degree in business administration preferred
Working knowledge of plumbing, electricity and air flow
Trade licensure desired
Valid driver’s license required
Working knowledge of local codes and industry standards
Strong supervisory, communication, computer and mathematical skills.

Job Duties

Manages and develops designated service center operations staff including hiring, terminating and disciplining employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance and directing work assignments to ensure effective operations
Implements operational plans and budgets to achieve profit and growth goals
Monitors departmental expenditures
Enters and maintains operational statistics including call tracking, daily sales, technician tracking, vehicle maintenance
Manages daily service center operations ensuring adherence to procedures and quality standards for installations and services
Performs or manages service functions to ensure quality work, competitive pricing and appropriate production goals
Manages support functions for implementation and compliance with office procedures, record maintenance and reporting
May manage warehousing functions ensuring inventory accuracy, timely warranty claims and proper housekeeping
Participates in sales generation by seeking new business, creating sales materials, and providing sales training
Resolves customer issues and complaints ensuring customer satisfaction
Monitors changes in regulatory, economic, and competitive environment affecting service center operations
Assists in establishing and monitoring internal controls, policies, and procedures
Promotes and maintains a safe, accident-free, and healthy work environment
Oversees safety reporting
Monitors dispatching operation to ensure workload distribution based on technician availability, expertise and priority.