Assistant General Manager

Cheektowaga, NY, USA|

Job Overview

Compensation

Hourly

Range $23.00 - $26.00

Benefits

competitive pay

Bonus opportunities

Training and Development

Opportunity for advancement

Medical

Dental

Vision

401k with match

Paid Time Off

Holiday pay

Free parking

hotel discounts

Job Description

The Holiday Inn Express Buffalo Airport is a well-established hotel that forms part of the larger Visions Hotels group, renowned for its commitment to internal growth and employee development. This location offers guests comfortable accommodations close to Buffalo Airport, making it an ideal stay for both business and leisure travelers. As part of a reputable hospitality company, the hotel maintains high standards of service, cleanliness, and guest satisfaction, which are critical to its ongoing success and reputation within the competitive hospitality industry. Visions Hotels emphasizes promoting from within, making this role an excellent opportunity for career advancement, especially for motivated individuals aiming for leadership positions such as General Manager.

The Assistant General Manager position at the Holiday Inn Express Buffalo Airport is a pivotal leadership role focused on managing daily operations across multiple departments. The responsibilities include oversight of housekeeping, front desk, and group sales functions to ensure seamless guest experiences and operational efficiency. This role not only involves managing these departments to meet brand standards and profitability goals but also requires serving as a positive role model and leader within the hotel team. The Assistant General Manager is tasked with coaching and training staff, implementing safety procedures, and driving hotel service standards that prioritize guest satisfaction. Additionally, the role requires active participation in hiring decisions, staff scheduling, and disciplinary actions, ensuring that the workforce is capable and motivated. This leadership role also demands hands-on involvement to cover different operational duties when necessary and to be a reliable resource for associates during emergencies or staffing shortages. The position offers competitive pay, bonus opportunities, comprehensive benefits including medical, dental, vision coverage, and 401k with match, along with paid time off and holiday pay. It also provides free parking and hotel discounts. The Assistant General Manager must maintain a 'can do' and 'guest first' attitude, demonstrating reliability, flexibility, and consistent implementation of brand standards. Weekend and holiday availability is required to meet the dynamic needs of hotel operations. This role is not only about maintaining daily hotel operations but also about fostering a positive working environment that supports employee growth and enhancing guest experiences, making it a critical step for those aspiring towards higher leadership positions within the hospitality industry.

Job Requirements

High school diploma or equivalent
prior experience in hospitality or hotel operations
availability to work weekends and some holidays
strong communication skills
leadership ability
attention to detail
ability to train and manage staff
customer service orientation
ability to handle emergency situations and cover shifts when required
knowledge of standard operating procedures
ability to maintain inventory and monitor supplies

Job Qualifications

High school diploma or equivalent
previous experience in hotel management or hospitality leadership roles preferred
strong leadership and interpersonal skills
excellent communication and organizational abilities
ability to manage multiple departments and tasks efficiently
knowledge of hospitality industry standards and brand procedures
proficiency in scheduling and staff management
capability to handle guest complaints professionally
reliable and positive attitude
problem-solving skills
basic knowledge of safety and training protocols

Job Duties

Housekeeping oversight
front desk oversight
group sales
manages the functional areas of housekeeping guest services and the front office to ensure guest satisfaction cleanliness associate satisfaction and maximum hotel profitability
provides training including safety training and standard operation procedures to all department personnel as directed by management
serves as a member of the leadership team manager on duty and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency
conducts oneself as a positive role model and example to staff
maintains a can do and guest first attitude at all times
practices efficient and effective procedures
participates in the hiring and disciplinary action of all hotel staff
schedules staff and work according to productivity standards and scheduled occupancy
supervises the work activities of the housekeeping and front office staff
assures housekeeping and front office staff are practicing efficient and effective procedures
addresses guest complaints regarding cleanliness service and quality
inspects all completed guest rooms for compliance with brand standards
reports any maintenance repairs to engineer
assures requests are made in a timely manner
coordinates with front desk team daily to ensure guests special requests are met
monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand
assures food quality is that of brand standard
assures all temperature logs are completed
orders and receives supplies to maintain appropriate inventory levels
ensures the execution of the hotels deep cleaning program according to brand standards
takes the responsibilities of housekeeping attendant laundry houseman cook front desk agent when necessary
must be counted on as a resource for line level associates to call during emergencies cover shifts when needed