Assistant General Manager

White Lodging is a premier hospitality management company known for developing and operating a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most vibrant and livable cities across the United States. With decades of hospitality experience, White Lodging emphasizes the importance of emotional engagement and personal connections in the hospitality business, focusing on how their team members make guests feel. The company fosters a workplace culture where employees are inspired to bring hospitality to life while being supported in their professional growth and development. White Lodging is recognized nationally for its innovative approach to hotel management and its commitment to nurturing future leaders in the hospitality industry.

Within the White Lodging portfolio stands the JW Marriott Charlotte, a flagship luxury hotel situated in the heart of Uptown Charlotte, North Carolina. This luxury property is conveniently located near iconic city landmarks such as Bank of America Stadium, Truist Field, and the Charlotte Convention Center, plus the dynamic South End district, making it a hub for both business and leisure travelers. The hotel features 381 elegantly appointed guest rooms, expansive meeting and event spaces totaling over 20,000 square feet, two upscale signature restaurants, a rooftop bar affording stunning urban views, and Spa by JW, a full-service spa offering five treatment rooms for guest wellness and relaxation. JW Marriott Charlotte is celebrated for blending exceptional service with outstanding dining, wellness, and event experiences, positioning itself as a pioneering luxury hospitality destination in one of the Southeast’s fastest-growing cities.

White Lodging is currently seeking a highly motivated Assistant General Manager to join the leadership team at JW Marriott Charlotte. This role is a unique opportunity for a seasoned hospitality professional who thrives in a dynamic, high-performing environment and is seeking to advance their career toward a General Manager position. As an operational co-captain, the Assistant General Manager will have comprehensive oversight of day-to-day hotel operations encompassing Rooms, Food and Beverage, Events, Spa services, and Guest Services. This leadership role requires a versatile and strategic approach to managing multiple departments and ensuring that every aspect of the guests’ experience aligns with the brand’s elevated luxury standards.

The Assistant General Manager will collaborate closely with the General Manager to deliver outstanding business results, including driving guest satisfaction, optimizing associate engagement, managing financial performance, adhering to luxury brand standards, and elevating food and beverage operations across several outlets. A core responsibility is cultivating an empowering workplace culture by coaching and mentoring managers and associates, fostering operational excellence, and creating meaningful career development paths that support retention and growth within the hotel.

This role is ideal for individuals currently serving as Assistant General Managers, Directors of Operations, or Food and Beverage Directors who are eager to leverage their experience to influence a luxury hotel’s success while benefiting from White Lodging’s strong commitment to leadership development. The ideal candidate will bring seasoned leadership skills, strong business acumen, and a passion for luxury hospitality, all aimed at preparing them for future General Manager opportunities within the company’s expanding portfolio. The position offers not only a chance to lead in one of Charlotte’s premier luxury hotels but also the opportunity to grow professionally within one of the nation’s fastest-growing and most respected hospitality management firms. This is a full-time employment position with competitive compensation and benefits starting day one.