Assistant General Manager

Boise, ID, USA|

Job Overview

Compensation

Hourly

Range $15.25 - $23.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Training and Development

Job Description

WaterWalk Hospitality is a dynamic and rapidly growing hotel management company known for its innovative approach in the extended stay hotel segment. With a diverse portfolio of hotels spanning multiple states, WaterWalk Hospitality excels in offering unique guest experiences that cater to various traveler needs. The company manages WaterWalk Extended Stay by Wyndham, which caters to guests requiring extended accommodations with a blend of traditional extended stay suites and unfurnished suite options ideal for longer stays. This strategic offering makes WaterWalk Hospitality a leader in the extended stay market, emphasizing flexibility, comfort, and high-quality service. The company has built a strong reputation for operational excellence, guest satisfaction, and a supportive team culture that fosters employee growth and development.

The Assistant General Manager (AGM) position at WaterWalk Hospitality plays a pivotal role in supporting the overall operations of the property alongside the General Manager. This role is responsible for managing multiple departments on the property, including Front Office, Housekeeping, and Maintenance, ensuring all functions deliver a superior guest experience. The AGM is instrumental in driving operational efficiency, optimizing financial performance, and fostering an engaged and well-trained team. The role demands a proactive leader with strong organizational and cross-functional skills capable of stepping in as the acting General Manager during the GM's absence. The AGM is expected to oversee daily hotel operations, lead training and development initiatives, monitor room inventory and revenue, and uphold the highest standards of cleanliness and presentation across all guest rooms and public areas.

In addition to operational oversight, the Assistant General Manager is dedicated to ensuring guest satisfaction by promptly resolving any issues and continuously improving service quality based on guest feedback. The role heavily emphasizes staff recruitment, training, and development, including coaching team members to increase their skills and maintain cost-effective staffing schedules. The AGM also manages the room division budget, analyzes financial reports to meet budget goals, and collaborates with multiple departments such as sales, revenue, and maintenance to create a seamless and enjoyable guest experience. A key part of the role includes maintaining compliance with health, safety, and security standards while staying informed about the latest industry trends and best practices. This comprehensive managerial responsibility makes the Assistant General Manager vital to the success, growth, and reputation of WaterWalk Hospitality’s properties.

Job Requirements

High school diploma or equivalent
minimum of 3 years of progressive hospitality management experience
proven ability to lead multi-department teams
strong interpersonal and communication skills
proficiency in hotel systems and Microsoft Office
strong organizational and multitasking abilities
ability to work flexible hours including weekends and holidays

Job Qualifications

High school diploma or equivalent required
hospitality or business degree preferred
minimum of 3 years of progressive hospitality management experience
proven ability to lead multi-department teams in a hotel environment
strong interpersonal, communication, and conflict resolution skills
proficiency in hotel systems, Microsoft Office Suite, and basic financial reporting
strong organizational skills with the ability to manage competing priorities
ability to work flexible hours including weekends and holidays

Job Duties

Oversee and manage the day-to-day operations of the front office, housekeeping, and guest services departments
organize, coordinate, and schedule training programs to ensure team members are properly onboarded, compliant with brand standards, and continuously developed
ensure that all guest rooms and public areas meet the hotel’s high standards of cleanliness and presentation
monitor room inventory, room rates, and occupancy levels to maximize revenue and occupancy rates
implement and maintain standard operating procedures (SOPs) for the rooms division to ensure consistency and efficiency
serve as the acting General Manager in their absence, ensuring continuity in leadership
ensure high levels of guest satisfaction by resolving issues promptly and monitoring service quality