Assistant General Manager

Columbus, GA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.75 - $19.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training opportunities

career advancement

Retirement Plan

Job Description

Urban Air Adventure Parks is a leading indoor adventure park brand that stands as the market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air was a pioneer in the indoor adventure park concept and has grown to become the largest adventure park operator worldwide. Known for its innovative thrilling indoor attractions, Urban Air offers an exciting environment where families and kids can enjoy a variety of entertainment options including trampolines, climbing walls, obstacle courses, and more. The company's philosophy is centered around creating memorable experiences that inspire kids to push their limits and achieve more than they ever thought possible. With a strong commitment to safety, cleanliness, and exceptional customer service, Urban Air ensures that every visitor enjoys a fun and secure visit. Their culture, described as "Activating Awesome," highlights their dedication to motivating their team and guests alike through accountability, enthusiasm, and excellence. Urban Air Columbus embodies this vibrant culture and is dedicated to nurturing an inclusive and positive workplace aligned with these values.

The Assistant General Manager role at Urban Air is a pivotal leadership position designed to drive operational excellence and business growth while fostering a collaborative team environment. This full-time position entails overseeing various aspects of the park's operations, including entertainment, food and beverage services, attractions, and property inspections, all aimed at delivering a top-tier customer experience. The Assistant General Manager plays a critical role in motivating and managing staff, ensuring consistent performance through training, coaching, and recognition programs. They are responsible for creating effective work schedules, maintaining appropriate staffing levels, and implementing strategies to control expenses such as inventory management. A vital duty also includes maintaining a safe, clean, and secure environment for all guests and employees. Candidates for this role must demonstrate strong communication skills, adaptability, and the ability to influence and develop team members for leadership opportunities. The position requires working evenings, weekends, and holidays to support the dynamic and customer-focused nature of the business. Urban Air values professionals who are energetic, self-motivated, and committed to creating a positive workplace culture by leading by example. Overall, this role offers a challenging and rewarding career opportunity for individuals passionate about hospitality and entertainment management who seek to make a meaningful impact in a fast-paced, fun, and innovative workplace.

Job Requirements

work days, nights, and/or weekends as required
work in noisy, fast-paced environment with distracting conditions
move about facility and stand for long periods of time
read and write handwritten notes
lift and carry up to 30 pounds
must have regular and predictable attendance

Job Qualifications

experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
3+ years' supervisory or management experience required
ability to pass a thorough background check
CPR/First Aid certification is preferred
brand ambassador and culture champion
demonstrated ability of developing team members in areas of responsibility
must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct must be constantly displayed to set an example for staff
ability to enthusiastically interact with others
adaptability, flexibility, general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
willing to learn and adapt to changes or challenges
ability to establish working relationships with all employees, management, and vendors
exercise good judgment in decision-making
appreciation of diversity (thought, ethnic, gender, etc.)
must be able and willing to work weekends, evenings and holidays

Job Duties

cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
select, develop staff and trainers for more responsibility or internal promotability into a leadership program
ensure execution of all employee recognition and incentive programs as directed
assist with inventory and controlling expenses
responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
maintain a safe, clean and secure environment for all guests and staff
continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
other duties as assigned