
Job Overview
Compensation
Hourly
Range $16.00 - $24.50
Benefits
Work-life balance
Paid Time Off
hotel discounts
Free room nights
Mentorship programs
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
quarterly bonuses
Semi-annual bonuses
Team Member Assistance Program
Job Description
Drury Hotels is a well-established hospitality company known for its commitment to providing exceptional guest experiences and fostering a workplace culture where employees truly belong. With a strong reputation in the industry, Drury Hotels offers more than just a job — it offers a place where employees can grow both personally and professionally. The property located at 828 Paseo de Peralta in Santa Fe, New Mexico, is part of this esteemed hotel chain, known for its dedication to quality service and guest satisfaction. Drury Hotels emphasizes work-life balance, offering flexible scheduling, paid time off, hotel discounts, and free room nights. They invest heavily in career growth through mentorship programs, cross-training, development plans, and management training, resulting in over 200 internal promotions in the past year. Employees benefit from comprehensive health and well-being programs, including medical, dental, vision, prescription coverage, life and disability insurance, and access to a Team Member Assistance Program. Additionally, Drury Hotels supports financial security with a company-matched 401(k) retirement plan and rewards performance with quarterly and semi-annual bonuses based on hotel and company success. Recognized by Newsweek as one of America's Greatest Workplaces for 2025, Drury Hotels is committed to creating a supportive and rewarding environment for its team members.
The Operations Leadership role at Drury Hotels in Santa Fe is pivotal in delivering the brand's promise of exceptional service. As an integral part of the hotel’s leadership team, the successful candidate will provide expert leadership across all hotel departments, ensuring guests receive outstanding service at every touchpoint. This role involves training, developing, and coaching team members to excel in their roles, fostering a culture of success and continuous improvement. The position focuses on achieving key business metrics including quality, service, profitability, and team satisfaction. The Operations Leader acts as a role model for quality assurance best practices, consistently striving to meet or exceed established standards. This leadership position demands a passion for service, strong management skills, and the ability to inspire and guide teams to exceed guest expectations. The ideal candidate will have at least one year of supervisory experience, with a preference for hotel industry experience, and preferably hold a bachelor’s degree in hospitality, business, or a related field. At Drury Hotels, this role not only offers a chance to lead but also provides an environment that values and recognizes individual contributions, encourages work-life balance, and supports ongoing professional development. Applicants can expect to join a company that truly values who they are and what they do, coupled with competitive compensation and an engaging, team-oriented workplace.
The Operations Leadership role at Drury Hotels in Santa Fe is pivotal in delivering the brand's promise of exceptional service. As an integral part of the hotel’s leadership team, the successful candidate will provide expert leadership across all hotel departments, ensuring guests receive outstanding service at every touchpoint. This role involves training, developing, and coaching team members to excel in their roles, fostering a culture of success and continuous improvement. The position focuses on achieving key business metrics including quality, service, profitability, and team satisfaction. The Operations Leader acts as a role model for quality assurance best practices, consistently striving to meet or exceed established standards. This leadership position demands a passion for service, strong management skills, and the ability to inspire and guide teams to exceed guest expectations. The ideal candidate will have at least one year of supervisory experience, with a preference for hotel industry experience, and preferably hold a bachelor’s degree in hospitality, business, or a related field. At Drury Hotels, this role not only offers a chance to lead but also provides an environment that values and recognizes individual contributions, encourages work-life balance, and supports ongoing professional development. Applicants can expect to join a company that truly values who they are and what they do, coupled with competitive compensation and an engaging, team-oriented workplace.
Job Requirements
- Passion to serve others and exceed our guests' expectations
- Bachelor's degree in hospitality, business, or related field preferred
- Minimum of one-year supervisory experience with demonstrated leadership success
- Hotel experience preferred
- Ability to work flexible schedules
- Strong problem-solving skills
- Effective team leadership and coaching abilities
Job Qualifications
- Bachelor's degree in hospitality, business, or related field preferred
- Minimum of one-year supervisory experience with demonstrated leadership success
- Hotel experience preferred
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities effectively
Job Duties
- Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
- Train, develop, and coach team members to achieve success in their roles
- Deliver on key business metrics of quality, service, profitability, and team
- Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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