Job Overview
Compensation
Salary
Range $55,000.00 - $57,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Hilton Garden Inn Louisville Mall of St. Matthews is a reputable hotel brand known for its commitment to providing exceptional hospitality and comfortable accommodations. As part of the Hilton family, this hotel offers guests a welcoming environment featuring clean, well-maintained facilities and a friendly atmosphere that emphasizes guest satisfaction and quality service. The Hilton Garden Inn in Louisville Mall of St. Matthews caters to travelers seeking convenience, comfort, and memorable experiences. This hotel is committed to maintaining high standards in cleanliness, guest relations, and operational excellence, ensuring visitors leave with positive impressions and a desire to return. The workplace culture is built around team collaboration, continuous training, and delivering consistent quality in all operations.
The role of Assistant General Manager at Hilton Garden Inn Louisville Mall of St. Matthews is a pivotal leadership position focused on maintaining the highest level of service quality and operational efficiency. This role entails managing daily operations including cleanliness standards, guest relations, team performance, and facility maintenance. The Assistant General Manager is responsible for ensuring a spotless and welcoming environment across all front-of-house and back-of-house areas. This involves leading by example in providing friendly service, managing guest satisfaction, and handling challenging situations with hospitality and urgency.
Key responsibilities of the position include supervising daily hotel operations, conducting room and public area inspections, supporting and training team members, and ensuring adherence to operational checklists and brand standards. The Assistant General Manager also plays a crucial role in fostering a positive team environment, encouraging teamwork, clear communication, and a proactive approach to meeting guest and business needs. Managing shift coverage, overseeing the purchase order and invoice processes, and ensuring compliance with safety and quality assurance measures are also crucial to the role.
Success in this position is measured by guest satisfaction scores, cleanliness audits, adherence to operational standards, and management performance ratings. The ideal candidate will bring a can-do attitude, strong communication and financial skills, and the ability to perform effectively under pressure. Proficiency in relevant technologies and a deep understanding of hospitality service principles are essential. This role demands attention to detail, excellent decision-making abilities, and a commitment to fostering an environment of hospitality excellence.
Employment type typically includes full-time hours with expectations of flexibility during peak periods. While exact salary information may vary, compensation is competitive with industry standards for leadership roles within the hospitality sector. This position offers a unique opportunity for career growth within a globally recognized hotel brand, making it an attractive option for professionals passionate about hospitality management and customer service excellence.
The role of Assistant General Manager at Hilton Garden Inn Louisville Mall of St. Matthews is a pivotal leadership position focused on maintaining the highest level of service quality and operational efficiency. This role entails managing daily operations including cleanliness standards, guest relations, team performance, and facility maintenance. The Assistant General Manager is responsible for ensuring a spotless and welcoming environment across all front-of-house and back-of-house areas. This involves leading by example in providing friendly service, managing guest satisfaction, and handling challenging situations with hospitality and urgency.
Key responsibilities of the position include supervising daily hotel operations, conducting room and public area inspections, supporting and training team members, and ensuring adherence to operational checklists and brand standards. The Assistant General Manager also plays a crucial role in fostering a positive team environment, encouraging teamwork, clear communication, and a proactive approach to meeting guest and business needs. Managing shift coverage, overseeing the purchase order and invoice processes, and ensuring compliance with safety and quality assurance measures are also crucial to the role.
Success in this position is measured by guest satisfaction scores, cleanliness audits, adherence to operational standards, and management performance ratings. The ideal candidate will bring a can-do attitude, strong communication and financial skills, and the ability to perform effectively under pressure. Proficiency in relevant technologies and a deep understanding of hospitality service principles are essential. This role demands attention to detail, excellent decision-making abilities, and a commitment to fostering an environment of hospitality excellence.
Employment type typically includes full-time hours with expectations of flexibility during peak periods. While exact salary information may vary, compensation is competitive with industry standards for leadership roles within the hospitality sector. This position offers a unique opportunity for career growth within a globally recognized hotel brand, making it an attractive option for professionals passionate about hospitality management and customer service excellence.
Job Requirements
- High school diploma or equivalent
- Previous hospitality management experience preferred
- Proven ability to manage team members effectively
- Strong organizational skills and attention to detail
- Excellent interpersonal and guest service skills
- Ability to work flexible hours including weekends and holidays
- Proficiency in relevant hotel management software
- Ability to handle multiple tasks simultaneously
- Familiarity with safety and quality assurance procedures
- Strong problem-solving and decision-making abilities
- Ability to train and mentor staff
- Commitment to upholding company standards and brand quality
- Valid certifications or licenses as required by local regulations
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of quickly and accurately selecting among alternative courses of action
- Ability to work well in high-pressure and stressful situations while maintaining composure
- Effective listening and conflict resolution skills
- Ability to work with financial information and perform basic arithmetic
- Attentive to detail and able to meet deadlines
- Proficient in Windows operating systems and company-approved spreadsheets and word processing
- Strong communication skills to convey information clearly
- Experienced in leading teams to provide friendly guest service
- Relevant certifications and licenses if applicable
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Have strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer incoming calls with friendly service using the approved greeting
- Keep workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests happily while cleaning
- Complete all operational checklists accurately and on time every shift
- Ensure handover reports are accurate and timely
- Wear approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Show willingness to perform beyond traditional role to meet business needs
- Collaborate to create a welcoming environment and positive workplace
- Conduct daily supervision walks including guest rooms and public spaces
- Provide one-on-one training to new team members
- Verify guest service team members provide friendly service
- Supervise during peak check-in/check-out times and meal periods
- Foster an environment of happy team members and guests
- Ensure all rooms are inspected daily for cleanliness
- Assist in inventory counts per General Manager
- Support onboarding of new team members
- Review time clock punches according to policy
- Complete daily summary and night audit processes
- Start, complete, and upload shift handover reports
- Follow purchase order processes and use approved vendors
- Process and accrue invoices to proper time periods
- Oversee adherence to brand quality assurance standards
- Certify fire and life safety inspections are current
- Escalate service or delivery failures properly
- Confirm preventative maintenance is performed and checked
- Ensure team members adhere to work schedules
- Cover open department head positions when needed
Job Criteria
Experience
No experience required
Job Location
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