Assistant General Manager

Albuquerque, NM, USA|

Job Overview

Compensation

Salary

Range $85,000.00 - $95,000.00

Benefits

competitive pay

comprehensive benefits

401(k) match

Employee Discounts

Complimentary Meals

Free parking

supportive team culture

Opportunities for growth and advancement

Job Description

Heritage Hotels & Resorts is a distinguished, locally owned hospitality group in New Mexico renowned for its commitment to culture, community, and superior guest experiences. This premier hospitality group operates a collection of luxury hotels and award-winning restaurants that celebrate authentic storytelling and exceptional service. Rooted deeply in the pride of place and people, Heritage Hotels & Resorts not only values its guests but also places great emphasis on caring for its team and neighborhoods. This dedication to people and community defines the company’s operational philosophy, making it an employer of choice for hospitality professionals seeking a meaningful career. With a focus on dynamic hospitality environments, Heritage Hotels & Resorts encourages growth and development for leaders who aspire to make significant impacts in the industry.

The Assistant General Manager (AGM) role at Heritage Hotels & Resorts is a hands-on leadership position crafted for a hospitality professional eager to expand their business acumen and operational expertise. Serving as a vital link between department-level management and executive leadership, the AGM is responsible for overseeing the day-to-day success of hotel operations while developing the skills necessary for a future General Manager role. This role provides an inspiring opportunity to gain extensive mentorship, strategic exposure, and leadership experience within one of the Southwest’s most respected hospitality portfolios. The incumbent will partner closely with an experienced General Manager, contributing to operational strategies, business planning, and performance optimization. Key responsibilities include managing high-performing teams across multiple departments such as Rooms Division, Food & Beverage, Banquets, and Facilities to ensure outstanding guest experiences and operational efficiency.

Additionally, the AGM supports financial leadership through budgeting, labor planning, and expense control, while also driving revenue performance by identifying growth opportunities. The role demands a leader who can maintain rigorous operational standards, compliance with legal and brand requirements, and foster a culture of accountability and continuous improvement. Serving as the primary escalation point for complex guest issues and stepping in with full decision-making authority in the General Manager’s absence are vital components of this position. Heritage Hotels & Resorts offers competitive pay alongside comprehensive benefits, a supportive team culture, and ample opportunities for professional growth. The company values strength in leadership, operational insight, financial skills, and a passionate commitment to elevated hospitality standards, making the AGM role an ideal next step for accomplished hospitality managers aiming to advance their careers in a thriving, community-centered environment.

Job Requirements

Strong leadership presence with the ability to influence and guide multiple department leaders
Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities
Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership
Strong operational decision-making and problem-solving abilities in fast-paced environments
Financial acumen including labor management, expense control, forecasting, and revenue awareness
Ability to analyze operational data and performance metrics to drive improvements
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to lead cross-functional teams and maintain alignment across departments
Commitment to maintaining elevated hospitality standards and guest satisfaction
Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required
Flexibility to work evenings, weekends, and holidays as business demands require

Job Qualifications

Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required

Job Duties

Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions
Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards
Partner with the General Manager to execute operational strategies, business plans, and performance objectives
Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment
Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams
Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction
Ensure effective communication and coordination across all departments to support seamless guest experiences
Serve as the primary escalation point for complex guest service issues, ensuring timely and effective resolution
Support revenue performance by identifying opportunities to enhance guest experience, operational efficiency, and service delivery
Assist in managing departmental budgets, labor planning, and operational expenses to align with financial goals
Monitor key performance indicators including guest satisfaction scores, online reputation, service metrics, and departmental performance
Ensure compliance with all legal, safety, labor, and operational standards, as well as brand requirements
Support recruitment, training, coaching, and development of department leaders and team members
Foster a culture of accountability, engagement, and continuous improvement across all departments
Lead or participate in daily, weekly, and monthly operational meetings to ensure alignment and forward planning
Safeguard company assets and ensure proper handling of financial, guest, and operational information
Assume full property oversight and decision-making authority in the absence of the General Manager
Perform other related duties as assigned