Assistant General Manager

Urban Air Adventure Parks is the industry leader in indoor adventure park entertainment, leading the market with its innovative location-based attractions and activities. Based in Dallas, Urban Air has pioneered the indoor adventure park concept, establishing itself as the largest adventure park operator worldwide. The company is dedicated to providing fun, exciting, and enriching experiences that inspire children and families to aim higher and challenge themselves to achieve what they once thought impossible. Urban Air thrives on its culture of activation and inclusivity, supporting a dynamic and motivated workforce that embodies the mission of "Activating Awesome." The company's parks feature a wide range of attractions including climbing walls, trampolines, ropes courses, and other entertainment options designed to ensure safety, fun, and unforgettable memories for all guests. Urban Air University Heights operates under this vision and is committed to delivering exceptional guest experiences while fostering a safe, clean, and welcoming environment for staff and visitors alike.

The Assistant General Manager at Urban Air University Heights plays a critical leadership role that is pivotal to driving the success of the park through exceptional team motivation, accountability, and high operational standards. This full-time position demands a hands-on leader who provides overall supervision and direction on strategic initiatives and business operations. The assistant general manager is responsible for overseeing day-to-day activities in multiple departments including entertainment, food and beverage, attractions, and property management. The role involves cultivating a cohesive team-based environment that consistently delivers exceptional customer service and meets the operational goals of the park. This position requires the ability to build and develop talent within the team, promote staff retention through coaching and structured training programs, and enforce company policies with fairness and professionalism.

In addition to staff leadership, the assistant general manager ensures appropriate staffing levels with efficient scheduling that meets customer demand and maximizes productivity. A strong emphasis is placed on safety and cleanliness to maintain a secure and inviting environment for guests and employees. Financial responsibilities include assisting with inventory control and expense management to align with business objectives. The role requires strong communication skills, a professional demeanor, and the ability to adapt to a fast-paced and dynamic work environment. Certification in CPR/First Aid and ServSafe is preferred, reflecting a commitment to guest wellbeing and regulatory compliance. This position also champions the corporate culture by recognizing employee achievements and fostering inclusivity and diversity in the workplace. The assistant general manager must be available to work weekends, evenings, and holidays as part of the commitment to maintaining business operations during peak times.

This opportunity is ideal for experienced hospitality professionals from environments such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants who are passionate about leadership and customer satisfaction. The assistant general manager will leverage their expertise to influence positive business results while maintaining the unique Urban Air culture. Urban Air University Heights is an equal opportunity employer, dedicated to creating a diverse workforce and a workplace that encourages personal and professional growth. Candidates who are energetic, enthusiastic, and motivated to lead by example are encouraged to apply and become part of an exciting and rewarding team that makes a difference in the entertainment and leisure industry.