Assistant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $20.50

Work Schedule

On-call

Weekend Shifts

Benefits

Paid instantly

Paid Time Off

Team member room discounts

Time and half for select holidays

Referral Bonus Program

accident insurance

Disability insurance

Life insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Gift cards

Employee Lunches

Job Description

This job opening is with a reputable hotel brand dedicated to providing outstanding hospitality services to its guests. The company emphasizes a culture rooted in professionalism, honesty, trustworthiness, and a commitment to delivering excellent customer experiences. As part of a globally recognized hotel brand, the establishment maintains high standards in service delivery, facility management, and operational efficiency. The workplace environment supports growth, inclusiveness, and a culture of continuous improvement aligned with the company’s values and mission statement. Employees are expected to embody these values while contributing to a dynamic team-focused atmosphere. The company offers competitive pay and benefits, reflecting its commitment to employee well-being and satisfaction.

The role of Assistant General Manager plays a critical part in ensuring the smooth operation of the hotel's daily functions and overall success in achieving revenue targets and guest satisfaction. Reporting directly to the General Manager, the Assistant General Manager is responsible for directing and coordinating the activities of the Front Office, Housekeeping, and Maintenance departments. The position involves managing personnel, controlling budgets, and implementing financial controls in accordance with company policies and brand standards. This leadership role requires a blend of strategic planning, operational oversight, and hands-on management to ensure all departments operate efficiently and cohesively.

The Assistant General Manager must possess a thorough understanding of hotel operations, including staffing, scheduling, and resource allocation, to foster a productive and guest-focused environment. A key responsibility includes maintaining safety and security standards while enhancing the guest experience by ensuring services meet the highest quality standards. The role requires managing multiple priorities simultaneously, such as administrative tasks including payroll, schedules, inventories, and production controls, all while promoting a positive morale among team members. The ideal candidate must demonstrate strong supervisory skills, including hiring, training, performance appraisal, and motivation, with the capability to solve guest issues diplomatically and professionally. Additionally, this position requires the ability to work flexible hours including weekends, holidays, and being available 24/7 as necessary. The work environment involves various physical activities such as standing for extended periods, lifting, bending, and pushing or pulling heavy loads, requiring a robust physical fitness level.

Being knowledgeable about accounting practices, safety and security measures, area amenities such as shopping and dining, and maintaining current knowledge of hotel policies and operational procedures is essential. The Assistant General Manager must also maintain certification from brand-approved training programs and ensure compliance with all Standard Operating Procedures. This position requires excellent communication skills to interact effectively with guests, associates, department heads, and corporate office support staff. The role advances the hotel’s mission to provide exceptional customer service, promote the property, and increase exposure and sales through effective leadership and operational excellence.

Job Requirements

2+ years of experience in supervising at least eight associates at a branded quality hotel preferred
Bachelor’s degree preferred
At least three years experience in the hotel industry preferred
Experience in accounting preferred
Must display professionalism and characteristics of honesty and trustworthiness
Must have excellent attendance and punctuality
Knowledge in housekeeping, maintenance, and food and beverage operations preferred
Ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to stand for eight hours and push or pull 60 pounds and lift and/or carry 30 pounds
Must be available 24/7 including weekends and holidays

Job Qualifications

At least three years experience in the hotel industry preferred
Bachelor’s degree preferred
Experience in accounting preferred
Knowledge of housekeeping, maintenance, and food and beverage operations preferred
Ability to train, develop and appraise associates
Strong supervisory and communication skills
Ability to operate property management systems
Knowledge of safety, security measures, and emergency procedures
Excellent leadership and organizational skills

Job Duties

Maintain a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals
Promote positive morale and friendly attitudes
Complete administrative duties in a timely manner such as schedules, payroll, inventories, orders, production controls
Work within budgeted guidelines for maximum revenues and within labor models
Maintain safety and security practices and thorough knowledge of emergency procedures
Ensure guests are provided with the highest quality product and service
Communicate and document using internal means such as logs and email
Implement company’s Standard Operating Procedures and Associate Handbook rules and policies
Keep General Manager promptly and fully informed of significant problems or unusual matters
Perform other duties as assigned that the associate is capable of performing