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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $67,339.00 - $79,222.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

competitive salary
Quarterly bonus program
Health Insurance
Dental Insurance
Vision Insurance
long-term disability
short-term disability
Employee assistance program
401K matching plan
Free Food
FREE gameplay
fun work environment

Job Description

Dave & Buster's Inc. is a leading entertainment and dining company known for its dynamic combination of great food and exhilarating gaming experiences. Operating under two prominent brands, Dave & Buster's and Main Event Entertainment, the company offers a unique blend of restaurant dining and interactive entertainment, catering to a wide range of customers seeking fun and memorable experiences. With a strong commitment to customer satisfaction, innovation, and employee development, Dave & Buster's provides a vibrant work environment where teamwork, leadership, and dedication are highly valued. The company fosters a culture that promotes growth and career advancement, ensuring employees have multiple opportunities to develop their skills in a fast-paced and exciting setting. The Assistant General Manager role at Dave & Buster's plays a pivotal part in upholding these values and driving the success of the business.

The Assistant General Manager provides overall leadership, supervision, and strategic direction to both front-of-house and back-of-house operations in alignment with the General Manager's vision. This position is essential for ensuring seamless business operations, maintaining high standards of service, and delivering an unforgettable guest experience. The role requires someone who thrives in a fast-paced, multifaceted restaurant and entertainment atmosphere and can inspire both team members and guests with enthusiasm and a positive attitude. A successful Assistant General Manager will be adept at managing large volumes of business, able to oversee all operational aspects from minute details to big-picture strategies, and demonstrate strong business acumen in driving revenue growth and cost control.

This full-time role involves significant responsibility, including analyzing financial reports, ensuring staffing levels meet business needs, enforcing training programs, and maintaining safety and security for guests and staff. The Assistant General Manager is expected to lead by example, promote positive employee relations, and foster a fun yet efficient work environment. The position demands a commitment to working nights, weekends, and holidays, reflecting the nature of the hospitality and entertainment industry. The salary range for this role is competitive, between $67,339 and $79,222 annually, supplemented by a comprehensive bonus program and a wide range of benefits. Overall, this role offers a challenging yet rewarding career opportunity for individuals passionate about hospitality management and guest experience excellence.

Job Requirements

  • 21+ years of age
  • 5+ years of restaurant or hospitality experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen
  • Ability to lead a team to create a memorable guest experience
  • Ability to work weekends, nights, and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions

Job Qualifications

  • 5+ years of restaurant or hospitality experience
  • Strong business acumen
  • Proficient in managing the cost of goods sold and labor
  • Ability to lead a team to create a memorable guest experience
  • Effective communication skills to inspire team members and guests
  • Experience working in fast-paced and multi-faceted environments
  • Demonstrated ability to meet or beat business goals

Job Duties

  • Promotes positive employee relations including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Assures the execution of staff training programs
  • Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

Job Criteria

Experience

Expert Level (7+ years)


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